How To Fix COM_WEC_CHKOUTPROFIL013 - Customer &1 not found

SAP Error Message - Details

• Message type: E = Error

• Message class: COM_WEC_CHKOUTPROFIL - Messages Checkout Profil

• Message number: 013

• Message text: Customer &1 not found

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message COM_WEC_CHKOUTPROFIL013 - Customer &1 not found ?

  The SAP error message COM_WEC_CHKOUTPROFIL013 indicates that the system could not find a customer with the specified ID (Customer &1). This error typically occurs in the context of customer master data management, particularly when trying to access or process customer-related transactions.
  Cause:
  
  Non-Existent Customer: The customer ID you are trying to access does not exist in the system.
  Data Inconsistency: There may be inconsistencies in the customer master data, such as missing entries or incorrect data.
  Authorization Issues: The user may not have the necessary authorizations to view or access the customer data.
  Incorrect Input: The customer ID may have been entered incorrectly, leading to the system not being able to find it.
  
  Solution:
  
  Verify Customer ID: Check the customer ID you are using to ensure it is correct. Look for any typographical errors.
  Check Customer Master Data: Use transaction codes like XD03 (Display Customer) or VD03 (Display Customer - Sales Area) to verify if the customer exists in the system.
  Create Customer: If the customer does not exist, you may need to create a new customer using transaction codes like XD01 (Create Customer) or VD01 (Create Customer - Sales Area).
  Check Authorizations: Ensure that the user has the necessary authorizations to access customer data. This may involve checking roles and permissions in the user profile.
  Consult with IT Support: If the issue persists, it may be necessary to consult with your SAP support team or IT department to investigate further, especially if there are data consistency issues.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes for customer master data management, such as XD01, XD02, XD03, VD01, VD02, VD03.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Documentation: Review SAP documentation or help files related to customer master data management for additional context and troubleshooting steps.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.