How To Fix COM_PRODUCT_CUSTMSG008 - Descriptions do not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: COM_PRODUCT_CUSTMSG - Product: Customer-Specific Messages

• Message number: 008

• Message text: Descriptions do not exist

What causes this issue?

If you attempted to <ZH>create</> a product, this message may appear in
the following cases:
If no description has been copied for the product
If a description that only contains blank characters has been copied
If you attempted to <ZH>change</> a product, this message may appear in
the following cases:
If no descriptions are available for the product in the database
If all existing descriptions have been deleted from the database without
at least <ZH>one</> new description being created

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message COM_PRODUCT_CUSTMSG008 - Descriptions do not exist ?

  The SAP error message COM_PRODUCT_CUSTMSG008 typically indicates that there are missing descriptions for a product in the system. This can occur in various contexts, such as when trying to create or modify a product master record, or when attempting to display product information.
  Cause:
  
  Missing Descriptions: The primary cause of this error is that the product does not have a description defined in the relevant language or for the specific organizational unit.
  Data Inconsistency: There may be inconsistencies in the data, such as incomplete master data entries.
  Configuration Issues: The system may not be properly configured to handle product descriptions, or there may be issues with the data transfer from other systems.
  
  Solution:
  
  
  Check Product Master Data:
  
  Navigate to the product master data in the SAP system.
  Ensure that all required fields, especially the description fields, are filled out for the relevant languages and organizational units.
  
  
  
  Maintain Descriptions:
  
  If descriptions are missing, you can add them by going to the product master data maintenance transaction (e.g., using transaction code MM02 for material master).
  Ensure that you enter the descriptions in all necessary languages.
  
  
  
  Data Consistency Check:
  
  Run data consistency checks to identify any other missing or inconsistent data that may be causing the issue.
  
  
  
  Review Configuration:
  
  Check the configuration settings related to product descriptions in the SAP system. Ensure that the settings allow for the proper handling of product descriptions.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific guidance on handling product descriptions and related master data.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting SAP Notes for any known issues or patches related to this error message.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as MM01 (Create Material), MM02 (Change Material), and MM03 (Display Material) for managing product master data.
  SAP Notes: Search for SAP Notes related to COM_PRODUCT_CUSTMSG008 for any specific fixes or updates provided by SAP.
  User Roles: Ensure that the user has the necessary permissions to view and edit product descriptions in the system.
  
  By following these steps, you should be able to resolve the error message and ensure that product descriptions are properly maintained in your SAP system.