How To Fix COM_PRODUCT_CUST020 - Product &1 is being used in Customizing as a product template

SAP Error Message - Details

• Message type: E = Error

• Message class: COM_PRODUCT_CUST - General Customizing Messages for Product Master

• Message number: 020

• Message text: Product &1 is being used in Customizing as a product template

What causes this issue?

The product &V1& cannot be archived as it has been defined as a product
template in the Customizing activity <LS>Define Product Template for
Configurable Products</>.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message COM_PRODUCT_CUST020 - Product &1 is being used in Customizing as a product template ?

  The SAP error message COM_PRODUCT_CUST020 indicates that a product (denoted as &1 in the message) is being used as a product template in the Customizing settings. This typically occurs when you attempt to delete or modify a product that is currently designated as a template for other products in the system.
  Cause:
  The error arises because the product you are trying to modify or delete is linked to other products as a template. In SAP, product templates are used to standardize the creation of similar products, and the system prevents changes to these templates to maintain data integrity.
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Identify the Product Template: Determine which product is being used as a template. The error message will provide the product ID (represented by &1).
  
  
  Check Product Usage: Review the products that are using this template. You can do this by navigating to the relevant product master data and checking the relationships or dependencies.
  
  
  Remove Template Usage:
  
  If you need to delete or modify the product, you must first remove its designation as a template. This can typically be done in the product master data settings.
  Navigate to the product in question and look for options related to "Template" or "Product Template" in the configuration settings. Remove the template designation.
  
  
  
  Adjust Related Products: If there are other products that depend on this template, you may need to update or reassign them to a different template before you can proceed with your changes.
  
  
  Consult Documentation: If you are unsure about the implications of changing a product template, consult your organization's SAP documentation or reach out to your SAP support team for guidance.
  
  
  Testing: After making the necessary changes, test the system to ensure that the error no longer appears and that the products function as expected.
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any specific guidance or updates related to this error message. SAP frequently updates its knowledge base with solutions for common issues.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as COM_PRODUCT for product management, which may help you navigate the product settings more efficiently.
  User Roles: Ensure that you have the appropriate permissions to make changes to product templates, as certain roles may restrict access to these settings.
  
  By following these steps, you should be able to resolve the COM_PRODUCT_CUST020 error and manage your product templates effectively.