How To Fix COM_PRODUCT_CUST013 - You cannot reset the indicator as inactive products still exists

SAP Error Message - Details

• Message type: E = Error

• Message class: COM_PRODUCT_CUST - General Customizing Messages for Product Master

• Message number: 013

• Message text: You cannot reset the indicator as inactive products still exists

What causes this issue?

You tried to reset the indicator allowing inactive products. This is
not allowed as there are still inactive products in the system.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Maintain the inactive products so that they can be saved in active
status.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message COM_PRODUCT_CUST013 - You cannot reset the indicator as inactive products still exists ?

  The SAP error message COM_PRODUCT_CUST013 indicates that you are trying to reset the indicator for a product, but there are still inactive products associated with it. This typically occurs in the context of product lifecycle management or product master data management within SAP.
  Cause:
  The error arises because the system has detected that there are still inactive products linked to the product you are trying to modify. Inactive products may include those that are no longer in use or have been marked as obsolete, but they still exist in the system. The system prevents you from resetting the indicator to ensure data integrity and to avoid potential issues with reporting or product management.
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Identify Inactive Products: 
  
  Check the product master data to identify which inactive products are linked to the product you are trying to modify. You can do this by navigating to the product master data and reviewing the associated products.
  
  
  
  Review Product Status:
  
  Ensure that you understand the status of the inactive products. Determine if they can be deleted or if they need to be retained for historical purposes.
  
  
  
  Delete or Archive Inactive Products:
  
  If the inactive products are no longer needed, you can delete them from the system. If they need to be retained for historical reasons, consider archiving them instead.
  
  
  
  Reset the Indicator:
  
  Once you have addressed the inactive products, you can attempt to reset the indicator again. The system should allow you to do this now that there are no longer any inactive products associated with the product.
  
  
  
  Consult Documentation:
  
  If you are unsure about the implications of deleting or archiving products, consult your organization's documentation or SAP help resources for guidance.
  
  
  
  Check Authorizations:
  
  Ensure that you have the necessary authorizations to make changes to product master data. Lack of proper permissions can also lead to issues when trying to modify product indicators.
  
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any specific patches or updates related to this error message. SAP frequently updates its system, and there may be relevant notes that provide additional context or solutions.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as MM02 (Change Material) or MM03 (Display Material) to manage product data effectively.
  User Roles: Ensure that users involved in product management have the appropriate roles and responsibilities defined in SAP to avoid similar issues in the future.
  
  By following these steps, you should be able to resolve the error and manage your product data effectively within SAP.