How To Fix COM_PRODUCT_CUST012 - Client & was not found in destination &

SAP Error Message - Details

• Message type: E = Error

• Message class: COM_PRODUCT_CUST - General Customizing Messages for Product Master

• Message number: 012

• Message text: Client & was not found in destination &

What causes this issue?

The system has tried to determine the information on client &V1& in the
RFC destination &V2&. For example, this information may be required by a
customer enhancement implemented in your system. However, the
information on this client could not be determined.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Contact your system administrator.

Procedure for System Administrators

Check the RFC destination.
<DS:TRAN.SM59>Proceed</>

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message COM_PRODUCT_CUST012 - Client & was not found in destination & ?

  The SAP error message COM_PRODUCT_CUST012 typically indicates that a specific client (identified by the placeholder &) was not found in the specified destination (also represented by &). This error often arises in the context of SAP's Product Master Data or when dealing with configuration settings related to product management.
  Cause:
  
  Missing Client Configuration: The client specified in the error message may not be configured correctly in the SAP system.
  Incorrect Destination: The destination specified may not be valid or may not have the necessary configurations to access the client.
  Transport Issues: If the error occurs during a transport process, it may indicate that the transport request does not include the necessary client data.
  Authorization Issues: The user may not have the necessary authorizations to access the specified client or destination.
  
  Solution:
  
  
  Check Client Configuration:
  
  Verify that the client exists in the SAP system. You can do this by checking the client settings in transaction SCC4.
  Ensure that the client is properly configured and active.
  
  
  
  Validate Destination:
  
  Check the destination settings in transaction SM59. Ensure that the destination is correctly configured and points to the right system.
  Test the connection to the destination to ensure it is reachable.
  
  
  
  Review Transport Requests:
  
  If the error occurs during a transport, ensure that the transport request includes all necessary objects and configurations related to the client.
  Check the transport logs for any errors or warnings that might indicate issues with the transport.
  
  
  
  Check Authorizations:
  
  Ensure that the user has the necessary authorizations to access the client and perform the required actions.
  Review the user roles and profiles to confirm that they include the necessary permissions.
  
  
  
  Consult SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message. There may be patches or updates that resolve known issues.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP Support for further assistance. Provide them with the error message details and any relevant logs.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SCC4 (Client Administration), SM59 (RFC Destinations), and SE01 (Transport Organizer).
  Documentation: Review SAP documentation related to Product Master Data and client management for additional context and troubleshooting steps.
  Community Forums: Check SAP Community forums or other user groups for similar issues and solutions shared by other users.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.