How To Fix COM_PAYPLAN413 - Merchant identification does not exist at clearing house &

SAP Error Message - Details

• Message type: E = Error

• Message class: COM_PAYPLAN - Messages of Payment Plan Set

• Message number: 413

• Message text: Merchant identification does not exist at clearing house &

What causes this issue?

This <DS:GLOS.3526C793AFAB52B9E10000009B38F974>merchant ID</> has not
been maintained in the system.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

See the following Customizing activities:
<ZK>Customer Relationship Management -> Basic Functions -> Payment
Cards -> Settings for Authorization -> </>
<DS:SIMG.CRM_PAYPLAN_HAND>Define Merchant ID</>
and
<DS:SIMG.CRM_PAYPLAN_HANDZU>Assign Merchant ID</>

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message COM_PAYPLAN413 - Merchant identification does not exist at clearing house & ?

  The SAP error message COM_PAYPLAN413 indicates that the merchant identification (ID) you are trying to use does not exist in the clearing house system. This error typically occurs in the context of payment processing, particularly when integrating with external payment systems or clearing houses.
  Causes:
  
  Incorrect Merchant ID: The merchant ID you are using may be incorrect or misspelled.
  Merchant Not Registered: The merchant ID may not be registered with the clearing house you are trying to use.
  Configuration Issues: There may be configuration issues in your SAP system or in the integration settings with the clearing house.
  Inactive Merchant Account: The merchant account may be inactive or suspended in the clearing house.
  Data Synchronization Issues: There may be a delay or issue in synchronizing data between your SAP system and the clearing house.
  
  Solutions:
  
  Verify Merchant ID: Check the merchant ID you are using for any typos or errors. Ensure it matches the ID registered with the clearing house.
  Check Registration: Confirm that the merchant ID is properly registered with the clearing house. You may need to contact the clearing house for verification.
  Review Configuration: Review the configuration settings in your SAP system related to payment processing and ensure they are set up correctly.
  Contact Clearing House: If the merchant ID is correct and registered, contact the clearing house to check if there are any issues with your account or if it is inactive.
  Check Logs: Look at the logs in your SAP system for any additional error messages or warnings that may provide more context about the issue.
  Test Connectivity: Ensure that your SAP system can communicate with the clearing house without any network issues.
  
  Related Information:
  
  SAP Documentation: Refer to SAP's official documentation for payment processing and integration with clearing houses for more detailed troubleshooting steps.
  Support Forums: Check SAP community forums or support channels for similar issues and solutions shared by other users.
  Integration Guidelines: Review any integration guidelines provided by the clearing house to ensure compliance with their requirements.
  
  If the issue persists after trying the above solutions, it may be beneficial to engage with SAP support or your technical team for further assistance.