How To Fix COM_PAYCARD_AUTH116 - Card type could not be determined for card &1 &2

SAP Error Message - Details

• Message type: E = Error

• Message class: COM_PAYCARD_AUTH -

• Message number: 116

• Message text: Card type could not be determined for card &1 &2

Self-Explanatory Message

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To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message COM_PAYCARD_AUTH116 - Card type could not be determined for card &1 &2 ?

  The SAP error message COM_PAYCARD_AUTH116 indicates that the system is unable to determine the card type for a specific payment card. This can occur in various scenarios, particularly when processing payment transactions involving credit or debit cards.
  Cause:
  
  Missing Card Type Configuration: The card type may not be configured in the SAP system. This can happen if the card type is not recognized or if it has not been set up in the payment card processing configuration.
  Invalid Card Number: The card number provided may not conform to the expected format or may be invalid, leading to the inability to identify the card type.
  Incomplete Data: Required fields for card processing may be missing or incorrectly filled out, preventing the system from determining the card type.
  Integration Issues: If the SAP system is integrated with external payment gateways or services, there may be issues with the integration that prevent the card type from being identified.
  
  Solution:
  
  
  Check Card Type Configuration:
  
  Ensure that the card type (e.g., Visa, MasterCard, American Express) is properly configured in the SAP system. This can typically be done in the configuration settings for payment cards.
  Navigate to the relevant configuration area (e.g., SPRO) and verify that the card types are defined correctly.
  
  
  
  Validate Card Number:
  
  Check the card number being processed to ensure it is valid and conforms to the expected format. You can use online tools or libraries to validate the card number format (e.g., Luhn algorithm).
  
  
  
  Review Input Data:
  
  Ensure that all required fields for the payment card are filled out correctly. This includes card number, expiration date, cardholder name, and CVV.
  
  
  
  Integration Check:
  
  If the SAP system is integrated with a payment gateway, check the integration settings and logs for any errors or issues that may be affecting the card type determination.
  Ensure that the external service is operational and that there are no connectivity issues.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to payment card processing for any specific requirements or known issues that may apply to your version of SAP.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support or your internal IT team for further assistance.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  Transaction Codes: Familiarize yourself with transaction codes related to payment processing (e.g., F110 for automatic payment transactions) to help in diagnosing the issue.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.