How To Fix COM_PAYCARD_AUTH104 - Technical problems during connection to clearing house

SAP Error Message - Details

• Message type: E = Error

• Message class: COM_PAYCARD_AUTH -

• Message number: 104

• Message text: Technical problems during connection to clearing house

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message COM_PAYCARD_AUTH104 - Technical problems during connection to clearing house ?

  The SAP error message COM_PAYCARD_AUTH104 indicates that there are technical problems during the connection to the clearing house, which is typically involved in processing payment card transactions. This error can arise due to various reasons, and understanding the cause and potential solutions is essential for resolving the issue.
  Causes:
  
  Network Issues: There may be connectivity problems between your SAP system and the clearing house, such as network outages or firewall restrictions.
  Configuration Errors: Incorrect configuration settings in the payment processing module or in the connection parameters to the clearing house can lead to this error.
  Clearing House Downtime: The clearing house itself may be experiencing downtime or technical issues, preventing successful connections.
  Authentication Issues: Problems with credentials or authentication methods used to connect to the clearing house can also trigger this error.
  Software Bugs: There may be bugs or issues in the SAP software or the payment processing module that need to be addressed.
  
  Solutions:
  
  Check Network Connectivity: Ensure that there are no network issues. Test the connection to the clearing house from the SAP system to confirm that it is reachable.
  Review Configuration Settings: Verify the configuration settings in the SAP system related to payment processing. Ensure that all parameters, such as URLs, ports, and credentials, are correctly set.
  Contact Clearing House Support: If you suspect that the clearing house is down or experiencing issues, contact their support team to confirm their operational status.
  Check Logs for Errors: Review the SAP application logs and any relevant logs from the payment processing module for more detailed error messages that can provide insights into the problem.
  Update Software: Ensure that your SAP system and payment processing modules are up to date with the latest patches and updates, as these may contain fixes for known issues.
  Test with Different Credentials: If authentication is suspected to be the issue, test the connection with different credentials or check if the current credentials have expired or been changed.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues related to the COM_PAYCARD_AUTH104 error. SAP frequently publishes notes that provide solutions or workarounds for specific error messages.
  Documentation: Review the documentation for the payment processing module you are using to ensure that all configurations are correct.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  If the problem persists after trying the above solutions, it may be necessary to escalate the issue to your internal IT support team or SAP support for further investigation.