How To Fix COM_IL032 - Relationship cannot be changed as its original is not in CRM

SAP Error Message - Details

• Message type: E = Error

• Message class: COM_IL - Object Relationships (Interlinkages)

• Message number: 032

• Message text: Relationship cannot be changed as its original is not in CRM

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message COM_IL032 - Relationship cannot be changed as its original is not in CRM ?

  The SAP error message COM_IL032 indicates that there is an issue with changing a relationship in the CRM (Customer Relationship Management) system because the original relationship is not found in the CRM database. This error typically arises in scenarios involving the management of business partners, products, or other entities where relationships are defined.
  Cause:
  
  Missing Original Relationship: The original relationship that you are trying to change does not exist in the CRM system. This could happen if the relationship was deleted or if there was an error during data transfer from another system.
  Data Inconsistency: There may be inconsistencies in the data between the systems (e.g., between SAP ERP and SAP CRM) that prevent the relationship from being recognized.
  Incorrect Configuration: The configuration settings for the relationship types may not be set up correctly, leading to issues when attempting to modify them.
  
  Solution:
  
  Check the Original Relationship: Verify if the original relationship exists in the CRM system. You can do this by navigating to the relevant transaction or using the appropriate reports to check the status of relationships.
  Data Synchronization: If the original relationship is missing, ensure that data synchronization between the systems (if applicable) is functioning correctly. You may need to re-transfer or replicate the data.
  Review Configuration: Check the configuration settings for the relationship types in the CRM system. Ensure that they are correctly defined and that there are no discrepancies.
  Error Logs: Review any error logs or messages that may provide additional context about why the relationship cannot be changed. This can help identify if there are underlying issues that need to be addressed.
  Consult Documentation: Refer to SAP documentation or notes related to this error message for any specific guidance or patches that may be available.
  Contact Support: If the issue persists, consider reaching out to SAP support for assistance. They may provide insights or solutions based on the specific context of your system.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that can help you manage relationships, such as BP (Business Partner) or CRMD_ORDER (for managing CRM orders).
  SAP Notes: Search for SAP Notes related to error COM_IL032 in the SAP Support Portal for any known issues or fixes.
  Data Model: Understanding the data model of your CRM system can help in troubleshooting issues related to relationships and their management.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.