How To Fix COM_IL031 - Relationship cannot be deleted as its original is not in CRM

SAP Error Message - Details

• Message type: E = Error

• Message class: COM_IL - Object Relationships (Interlinkages)

• Message number: 031

• Message text: Relationship cannot be deleted as its original is not in CRM

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message COM_IL031 - Relationship cannot be deleted as its original is not in CRM ?

  The SAP error message COM_IL031 indicates that a relationship cannot be deleted because its original object is not found in the Customer Relationship Management (CRM) system. This typically occurs when there is an attempt to delete a relationship that is linked to an object that has either been deleted or does not exist in the CRM database.
  Cause:
  
  Missing Original Object: The original object (e.g., a business partner, product, or any other entity) that the relationship is based on has been deleted or is not available in the CRM system.
  Data Inconsistency: There may be inconsistencies in the data between the CRM and other systems (like ERP) that could lead to the original object not being recognized.
  Incorrect Configuration: The configuration settings in the CRM system may not be set up correctly, leading to issues with relationship management.
  
  Solution:
  
  Verify the Original Object: Check if the original object associated with the relationship exists in the CRM system. If it has been deleted, you may need to restore it or handle the relationship differently.
  Data Synchronization: Ensure that the data between the CRM and any other connected systems (like SAP ERP) is synchronized. This may involve running data consistency checks or synchronization jobs.
  Check Configuration: Review the configuration settings related to relationship management in the CRM system to ensure they are set up correctly.
  Use Transaction Codes: Utilize relevant transaction codes (like BP for Business Partner) to check the status of the original object and relationships.
  Consult Documentation: Refer to SAP documentation or support notes related to the specific error message for additional troubleshooting steps or patches that may resolve the issue.
  Contact SAP Support: If the issue persists, consider reaching out to SAP support for further assistance, especially if it involves complex data integrity issues.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with transaction codes like BP (Business Partner), CRMD_ORDER (for CRM orders), and others that may help in managing relationships and objects.
  SAP Notes: Search for SAP Notes related to error COM_IL031 for any specific patches or updates that may address the issue.
  Data Model: Understanding the data model of your CRM system can help in identifying how relationships are structured and where the issue may lie.
  
  By following these steps, you should be able to diagnose and resolve the error message COM_IL031 effectively.