How To Fix COLL_PR_MSG068 - Creation of dispute case failed.

SAP Error Message - Details

• Message type: E = Error

• Message class: COLL_PR_MSG - Messages in Process Receivables

• Message number: 068

• Message text: Creation of dispute case failed.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message COLL_PR_MSG068 - Creation of dispute case failed. ?

  The SAP error message COLL_PR_MSG068, which indicates that the creation of a dispute case has failed, can arise from various underlying issues. Here are some common causes, potential solutions, and related information to help you troubleshoot this error:
  Causes:
  
  
  Missing Required Data: The dispute case may require certain mandatory fields that are not filled in. This could include customer information, dispute reason, or other relevant details.
  
  
  Configuration Issues: There may be configuration settings in the SAP system that are not set up correctly for dispute management.
  
  
  Authorization Issues: The user attempting to create the dispute case may not have the necessary permissions or roles assigned to perform this action.
  
  
  Data Consistency Issues: There may be inconsistencies in the data being used to create the dispute case, such as invalid customer accounts or incorrect document references.
  
  
  System Errors: There could be temporary system issues or bugs that are preventing the creation of the dispute case.
  
  
  Solutions:
  
  
  Check Required Fields: Review the fields in the dispute case creation screen to ensure all mandatory fields are filled out correctly.
  
  
  Review Configuration: Consult with your SAP administrator or functional consultant to verify that the dispute management configuration is set up correctly.
  
  
  Verify User Authorizations: Ensure that the user has the appropriate roles and authorizations to create dispute cases. This can be checked in the user profile settings.
  
  
  Data Validation: Validate the data being used to create the dispute case. Ensure that all references (like customer accounts, invoices, etc.) are correct and exist in the system.
  
  
  Check System Logs: Look into the SAP system logs (transaction codes like SLG1) for any additional error messages or details that could provide more context on the failure.
  
  
  Consult SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address known issues related to this error message.
  
  
  Contact SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as FBV0 (Create Dispute Case) or FBL5N (Customer Line Item Display) to help navigate the dispute management process.
  Documentation: Review SAP documentation related to dispute management for best practices and guidelines.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the COLL_PR_MSG068 error and implement a solution to successfully create a dispute case in SAP.