How To Fix COD_UTILITIES028 - Move-Out Document &1 is created

SAP Error Message - Details

• Message type: E = Error

• Message class: COD_UTILITIES - Utilities Industry : Utilities message

• Message number: 028

• Message text: Move-Out Document &1 is created

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message COD_UTILITIES028 - Move-Out Document &1 is created ?

  The SAP error message COD_UTILITIES028 typically indicates that a move-out document has been created for a utility service, but there may be issues related to the processing of that document. This error is often encountered in the context of utility billing and customer service management within SAP IS-U (Industry Solution for Utilities).
  Cause:
  
  Document Already Created: The error may occur if a move-out document has already been created for the same service point or customer account, and the system is trying to create another one.
  Incomplete Data: There may be missing or incorrect data in the move-out document that prevents it from being processed correctly.
  System Configuration: There could be configuration issues in the SAP system related to the utility billing process or move-out handling.
  Authorization Issues: The user may not have the necessary authorizations to create or process move-out documents.
  
  Solution:
  
  Check Existing Documents: Verify if a move-out document already exists for the customer or service point in question. If it does, you may need to process that document instead of creating a new one.
  Review Document Data: Ensure that all required fields in the move-out document are filled out correctly and that the data is valid. Correct any discrepancies.
  Consult Configuration: If you suspect a configuration issue, consult with your SAP Basis or IS-U configuration team to ensure that the system is set up correctly for move-out processing.
  User Authorizations: Check the user roles and authorizations to ensure that the user has the necessary permissions to create and manage move-out documents.
  Error Logs: Review the application logs (transaction SLG1) for more detailed error messages that may provide additional context on the issue.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as EA00 (for move-out processing) and EABO (for billing operations).
  SAP Notes: Check SAP Notes for any known issues or patches related to the COD_UTILITIES028 error message.
  Documentation: Refer to SAP documentation for IS-U to understand the move-out process and any prerequisites that need to be met.
  Support: If the issue persists, consider reaching out to SAP support or your internal SAP support team for further assistance.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.