How To Fix COD_EXTRACT_MSG017 - No Customer 360 data found.

SAP Error Message - Details

• Message type: E = Error

• Message class: COD_EXTRACT_MSG - Message ID to display Error log for ECC to C4C

• Message number: 017

• Message text: No Customer 360 data found.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message COD_EXTRACT_MSG017 - No Customer 360 data found. ?

  The SAP error message COD_EXTRACT_MSG017: No Customer 360 data found typically indicates that the system was unable to retrieve any Customer 360 data for the specified criteria or parameters. This error can occur in various contexts, such as during data extraction, reporting, or when trying to access customer-related information in the Customer 360 application.
  Causes:
  
  No Data Available: The most straightforward reason is that there is simply no Customer 360 data available for the specified customer or criteria.
  Incorrect Selection Criteria: The parameters or filters used to query the Customer 360 data may be incorrect or too restrictive, leading to no results being returned.
  Data Synchronization Issues: There may be issues with data synchronization between different systems or modules, leading to missing data.
  Authorization Issues: The user may not have the necessary permissions to access the Customer 360 data.
  Technical Issues: There could be underlying technical issues, such as database connectivity problems or issues with the data extraction process.
  
  Solutions:
  
  Check Data Availability: Verify if there is indeed Customer 360 data available for the customer or criteria you are querying. You can do this by checking the relevant tables or using other reporting tools.
  Review Selection Criteria: Ensure that the selection criteria used in the query are correct and not overly restrictive. Adjust the filters to broaden the search if necessary.
  Data Synchronization: If you suspect data synchronization issues, check the data integration processes to ensure that data is being correctly transferred and updated between systems.
  User Authorization: Confirm that the user has the necessary authorizations to access Customer 360 data. If not, work with your SAP security team to grant the appropriate permissions.
  Technical Support: If the issue persists, consider reaching out to your SAP support team or technical team to investigate any underlying technical issues that may be causing the error.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes that may help in troubleshooting, such as SE11 (Data Dictionary), SE16 (Data Browser), or ST22 (Dump Analysis).
  SAP Notes: Check for any SAP Notes related to Customer 360 or the specific error message for additional guidance or patches.
  Documentation: Review SAP documentation or help resources related to Customer 360 to understand the data model and extraction processes better.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.