How To Fix COD_ERP_COMMON007 - SAP Cloud for Customer system service path (URL) is not available

SAP Error Message - Details

• Message type: E = Error

• Message class: COD_ERP_COMMON - COD_ERP_COMMON

• Message number: 007

• Message text: SAP Cloud for Customer system service path (URL) is not available

What causes this issue?

Server-System Error :- The target URL maintained in SAP NetWeaver
Process Integration system is not available in the SAP Cloud for
Customer system.

System Response

Unexpected failure in SOAP processing occurred. Check Details for
complete SOAP Fault message.

How to fix this error?

Make sure the target URL maintained in the receiver channel of SAP
NetWeaver Process Integration system exactly matches the inbound URL of
the communication arrangement of SAP Cloud for Customer system.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message COD_ERP_COMMON007 - SAP Cloud for Customer system service path (URL) is not available ?

  The SAP error message COD_ERP_COMMON007 indicates that the SAP Cloud for Customer (C4C) system is unable to access the specified service path (URL) for the ERP system. This can occur due to various reasons, and understanding the cause is essential for troubleshooting and resolving the issue.
  Causes:
  
  Network Issues: There may be network connectivity problems between the C4C system and the ERP system.
  Incorrect Configuration: The service path (URL) may be incorrectly configured in the C4C system settings.
  Service Unavailability: The ERP system may be down or the specific service may not be running.
  Firewall Restrictions: Firewalls or security settings may be blocking access to the ERP system from the C4C system.
  Authentication Issues: There may be issues with the credentials used to access the ERP system.
  
  Solutions:
  
  
  Check Network Connectivity:
  
  Ensure that there is a stable network connection between the C4C and ERP systems.
  Use tools like ping or traceroute to verify connectivity.
  
  
  
  Verify Service Path Configuration:
  
  Log in to the C4C system and navigate to the integration settings.
  Check the service path (URL) for the ERP system and ensure it is correctly configured.
  
  
  
  Check ERP System Status:
  
  Verify that the ERP system is up and running.
  Check if the specific service that C4C is trying to access is active.
  
  
  
  Review Firewall and Security Settings:
  
  Ensure that there are no firewall rules blocking the connection between C4C and the ERP system.
  Consult with your network/security team to confirm that the necessary ports are open.
  
  
  
  Validate Authentication Credentials:
  
  Ensure that the credentials used for accessing the ERP system are correct and have the necessary permissions.
  If applicable, check for any changes in user roles or permissions.
  
  
  
  Consult SAP Documentation:
  
  Refer to SAP's official documentation for any specific configuration or troubleshooting steps related to the COD_ERP_COMMON007 error.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP Support for further assistance.
  
  
  
  Related Information:
  
  Integration Settings: Familiarize yourself with the integration settings in C4C, as they are crucial for connecting to the ERP system.
  Error Logs: Check the error logs in both C4C and the ERP system for any additional error messages that may provide more context.
  SAP Community: Engage with the SAP Community forums for insights from other users who may have encountered similar issues.
  
  By systematically addressing these potential causes, you should be able to resolve the COD_ERP_COMMON007 error and restore connectivity between your SAP Cloud for Customer and ERP systems.