How To Fix COD_BYD_ERP_INT355 - SERVICE_ORG SERVICE_TEAM SERVICE_TECH are mandatory parameters

SAP Error Message - Details

• Message type: E = Error

• Message class: COD_BYD_ERP_INT - Messages for CRM on Demand / ERP integration

• Message number: 355

• Message text: SERVICE_ORG SERVICE_TEAM SERVICE_TECH are mandatory parameters

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message COD_BYD_ERP_INT355 - SERVICE_ORG SERVICE_TEAM SERVICE_TECH are mandatory parameters ?

  The SAP error message COD_BYD_ERP_INT355 indicates that certain mandatory parameters—specifically SERVICE_ORG, SERVICE_TEAM, and SERVICE_TECH—are missing in the context of a service-related transaction or integration. This error typically occurs in SAP Business ByDesign (ByD) when trying to create or update service-related records, such as service requests, service orders, or similar entities.
  Cause:
  The error arises when the system expects these parameters to be provided, but they are either not included in the request or are incorrectly configured. The parameters are essential for identifying the service organization, the team responsible for the service, and the technician assigned to perform the service.
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Input Data: Ensure that the input data for the transaction includes the mandatory parameters:
  
  SERVICE_ORG: The service organization responsible for the service.
  SERVICE_TEAM: The team assigned to handle the service request.
  SERVICE_TECH: The technician who will perform the service.
  
  
  
  Configuration Review: Verify that the service organization, service team, and service technician are correctly configured in the system. This includes checking:
  
  The existence of the service organization in the system.
  The correct assignment of service teams to the organization.
  The availability of technicians and their assignment to the appropriate teams.
  
  
  
  Integration Settings: If this error occurs during an integration process (e.g., between SAP ByD and another system), ensure that the integration mapping includes these mandatory fields and that they are being populated correctly.
  
  
  Testing: After making the necessary adjustments, test the transaction again to confirm that the error has been resolved.
  
  
  Consult Documentation: Refer to SAP documentation or help resources for specific details on the required parameters and their configurations.
  
  
  Contact Support: If the issue persists after checking the above points, consider reaching out to SAP support for further assistance.
  
  
  Related Information:
  
  SAP Business ByDesign Documentation: Review the official SAP documentation for detailed information on service management and the required parameters for service-related transactions.
  Community Forums: Engage with the SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  Training Resources: Consider training resources or courses that cover service management in SAP ByD to better understand the system's requirements and configurations.
  
  By ensuring that all mandatory parameters are correctly provided and configured, you should be able to resolve the COD_BYD_ERP_INT355 error effectively.