How To Fix COD_BYD_ERP_INT315 - Account &1 not considered because no ID mapping exists in C4C

SAP Error Message - Details

• Message type: E = Error

• Message class: COD_BYD_ERP_INT - Messages for CRM on Demand / ERP integration

• Message number: 315

• Message text: Account &1 not considered because no ID mapping exists in C4C

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message COD_BYD_ERP_INT315 - Account &1 not considered because no ID mapping exists in C4C ?

  The SAP error message COD_BYD_ERP_INT315 indicates that there is an issue with the integration between SAP Cloud for Customer (C4C) and SAP Business ByDesign (ByD) or another ERP system. Specifically, the error states that an account (represented by &1) is not being considered for processing because there is no ID mapping available in C4C.
  Cause:
  The primary cause of this error is the absence of a mapping between the account IDs in the C4C system and the corresponding account IDs in the ERP system (ByD). This mapping is essential for the systems to recognize and synchronize data correctly. If an account in C4C does not have a corresponding entry in the ID mapping table, it cannot be processed, leading to this error.
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Check ID Mapping Configuration:
  
  Go to the C4C system and navigate to the ID mapping settings.
  Ensure that there is a mapping entry for the account ID that is causing the error. If it is missing, you will need to create a new mapping.
  
  
  
  Create ID Mapping:
  
  If the account does not exist in the ID mapping, you can manually create a mapping entry.
  Ensure that you have the correct account IDs from both C4C and the ERP system.
  
  
  
  Data Synchronization:
  
  After creating the mapping, ensure that the data synchronization process is executed to update the changes.
  You may need to trigger a data synchronization job or wait for the next scheduled synchronization.
  
  
  
  Check for Data Consistency:
  
  Verify that the account data in both systems is consistent and that there are no discrepancies that could lead to mapping issues.
  
  
  
  Consult Documentation:
  
  Refer to the SAP documentation for specific instructions on ID mapping and integration settings between C4C and ByD.
  
  
  
  Contact Support:
  
  If the issue persists after checking the mapping and synchronization, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  Integration Scenarios: Understanding the integration scenarios between C4C and ByD can help in troubleshooting similar issues.
  ID Mapping Tables: Familiarize yourself with the ID mapping tables and their structure in C4C.
  Error Logs: Check the error logs in both C4C and ByD for additional context or related errors that may provide more insight into the issue.
  User Permissions: Ensure that you have the necessary permissions to create or modify ID mappings in C4C.
  
  By following these steps, you should be able to resolve the COD_BYD_ERP_INT315 error and ensure that account data is correctly synchronized between the systems.