How To Fix CNVCMIS_A_10_MESSAGE009 - Cannot send document to any recipient; contact system administrator

SAP Error Message - Details

• Message type: E = Error

• Message class: CNVCMIS_A_10_MESSAGE -

• Message number: 009

• Message text: Cannot send document to any recipient; contact system administrator

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CNVCMIS_A_10_MESSAGE009 - Cannot send document to any recipient; contact system administrator ?

  The SAP error message CNVCMIS_A_10_MESSAGE009 indicates that the system is unable to send a document to any recipient. This error can occur in various scenarios, particularly when dealing with document management or output processing in SAP. Here are some potential causes, solutions, and related information for this error:
  Causes:
  
  Configuration Issues: The output type or communication method may not be properly configured in the system.
  Recipient Data Missing: The recipient's email address or other necessary contact information may be missing or incorrect.
  Authorization Issues: The user may not have the necessary authorizations to send documents.
  System Settings: There may be issues with the system settings related to the communication method (e.g., email, fax).
  Network Issues: There could be network connectivity problems preventing the document from being sent.
  Document Status: The document may be in a status that does not allow it to be sent.
  
  Solutions:
  
  
  Check Configuration:
  
  Verify the configuration of the output type in transaction NACE or SPRO. Ensure that the communication method is set up correctly.
  Check the settings for the output device and ensure that it is active.
  
  
  
  Verify Recipient Data:
  
  Ensure that the recipient's email address or other contact information is correctly maintained in the relevant master data (e.g., customer or vendor master records).
  Check if the recipient is set up to receive documents via the specified communication method.
  
  
  
  Review Authorizations:
  
  Ensure that the user has the necessary authorizations to send documents. This can be checked in transaction SU53 or by reviewing the user's roles and authorizations.
  
  
  
  Check System Settings:
  
  Review the settings for the communication method in transaction SCOT (SAPconnect) to ensure that the email or fax settings are correctly configured.
  Check if the SMTP server settings are correct and that the server is reachable.
  
  
  
  Network Connectivity:
  
  Test the network connection to ensure that there are no issues preventing the document from being sent.
  Check if there are any firewall settings that might be blocking the communication.
  
  
  
  Document Status:
  
  Verify the status of the document you are trying to send. Ensure that it is in a state that allows it to be sent (e.g., not in a draft or locked state).
  
  
  
  Related Information:
  
  Transaction Codes:
  
  NACE: Output Types Configuration
  SPRO: Customizing Implementation Guide
  SCOT: SAPconnect Administration
  SU53: Authorization Check
  
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Logs: Review application logs (transaction SLG1) for any additional error messages or details that may help diagnose the issue.
  
  If the problem persists after checking these areas, it may be necessary to contact your SAP Basis or technical support team for further assistance.