How To Fix CNV_MBT_USER015 - User &1 is locked

SAP Error Message - Details

• Message type: E = Error

• Message class: CNV_MBT_USER - DMIS User handling

• Message number: 015

• Message text: User &1 is locked

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CNV_MBT_USER015 - User &1 is locked ?

  The SAP error message CNV_MBT_USER015 indicates that a user account is locked. This typically occurs in the context of user management within the SAP system, particularly when a user has exceeded the maximum number of allowed login attempts or has been manually locked by an administrator.
  Cause:
  
  Exceeded Login Attempts: The user may have entered incorrect credentials multiple times, leading to the account being locked.
  Manual Locking: An administrator may have locked the user account for security reasons or due to inactivity.
  Password Expiration: If the user's password has expired and they have not updated it, the account may be locked.
  System Policies: Certain system policies may automatically lock accounts after a specified period of inactivity.
  
  Solution:
  
  
  Unlock the User Account:
  
  An SAP administrator can unlock the user account using transaction code SU01 (User Maintenance).
  Enter the username and click on the "Lock/Unlock" button to unlock the account.
  
  
  
  Check User Status:
  
  In transaction SU01, check the user status to see if the account is locked and review any other relevant information.
  
  
  
  Reset Password:
  
  If the password has expired, the administrator can reset the password in the same transaction (SU01).
  
  
  
  Review Security Policies:
  
  Review the security policies in place regarding user account locking and password management to prevent future occurrences.
  
  
  
  User Education:
  
  Educate users about the importance of entering correct credentials and updating passwords regularly to avoid account locking.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SU01: User Maintenance
  SU10: Mass User Maintenance (for bulk unlocking)
  SU03: Authorizations (to check user authorizations)
  
  
  
  User Locking Policies: These can be configured in the system settings, and administrators should be aware of the parameters that control user locking, such as the number of failed login attempts before locking occurs.
  
  
  SAP Notes: Check for any relevant SAP Notes that may provide additional guidance or updates related to user management and locking issues.
  
  
  If the issue persists after following these steps, it may be necessary to consult with SAP support or your organization's SAP Basis team for further investigation.