How To Fix CNV_DMC_WDA108 - Virus scanner error: &1 &2 &3 &4

SAP Error Message - Details

• Message type: E = Error

• Message class: CNV_DMC_WDA - Messages used in WDA UI

• Message number: 108

• Message text: Virus scanner error: &1 &2 &3 &4

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

Virus scanner error

How to fix this error?

Open an incident of SAP Cloud system on this virus scanner issue.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CNV_DMC_WDA108 - Virus scanner error: &1 &2 &3 &4 ?

  The SAP error message CNV_DMC_WDA108, which indicates a "Virus scanner error," typically arises during data migration or data transfer processes in SAP systems. This error suggests that the virus scanner integrated with the SAP system has detected an issue with the files being processed, which could be due to various reasons.
  Causes:
  
  File Contamination: The files being processed may contain a virus or malware, triggering the virus scanner.
  Configuration Issues: The virus scanner may not be properly configured, leading to false positives or failures in scanning files.
  File Size or Type: The files being transferred may exceed the size limits set in the virus scanner configuration or may be of a type that the scanner cannot handle.
  Network Issues: Problems with network connectivity can lead to incomplete file transfers, which may be flagged by the virus scanner.
  Scanner Performance: The virus scanner may be overloaded or experiencing performance issues, causing it to fail to scan files in a timely manner.
  
  Solutions:
  
  Check File Integrity: Ensure that the files being processed are clean and free from viruses. You can use a standalone virus scanner to verify this.
  Review Virus Scanner Configuration: Check the configuration settings of the virus scanner in the SAP system. Ensure that it is set up correctly to handle the types and sizes of files you are working with.
  Update Virus Definitions: Make sure that the virus scanner is up to date with the latest virus definitions to minimize false positives.
  Adjust File Size Limits: If applicable, increase the file size limits in the virus scanner settings to accommodate larger files.
  Monitor Network Stability: Ensure that the network connection is stable and that files are being transferred completely without interruptions.
  Consult Logs: Review the logs generated by the virus scanner and the SAP system for more detailed error messages that can provide insights into the specific issue.
  Contact Support: If the issue persists, consider reaching out to SAP support or your IT department for further assistance.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review the documentation for the virus scanner being used in conjunction with SAP to ensure compatibility and proper configuration.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the CNV_DMC_WDA108 error and implement a suitable solution.