How To Fix CNV_DMC_WDA107 - Virus scanner error: &1 &2 &3 &4

SAP Error Message - Details

• Message type: E = Error

• Message class: CNV_DMC_WDA - Messages used in WDA UI

• Message number: 107

• Message text: Virus scanner error: &1 &2 &3 &4

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

Virus scanner error

How to fix this error?

Contact your system administrator for this virus scanner issue.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CNV_DMC_WDA107 - Virus scanner error: &1 &2 &3 &4 ?

  The SAP error message CNV_DMC_WDA107 with the description "Virus scanner error: &1 &2 &3 &4" typically indicates that there is an issue related to the virus scanning process in the SAP system. This error is often encountered during data migration or when handling files that need to be scanned for viruses before they can be processed by the SAP system.
  Causes:
  
  Virus Scanner Configuration: The virus scanner may not be properly configured in the SAP system. This could include incorrect paths, missing components, or misconfigured settings.
  File Issues: The file being processed may be corrupted, too large, or in an unsupported format, leading to the virus scanner failing to process it.
  Network Issues: If the virus scanner is located on a different server, network issues could prevent the SAP system from communicating with the scanner.
  Permissions: The user or service account running the SAP process may not have the necessary permissions to access the virus scanner or the files being scanned.
  Scanner Malfunction: The virus scanner itself may be malfunctioning or not running, leading to errors when SAP attempts to invoke it.
  
  Solutions:
  
  
  Check Virus Scanner Configuration:
  
  Ensure that the virus scanner is correctly configured in the SAP system. This includes checking the paths to the scanner executable and any required parameters.
  Verify that the virus scanner is running and accessible from the SAP system.
  
  
  
  Review File Integrity:
  
  Check the file being processed for corruption or unsupported formats. Try using a different file to see if the error persists.
  Ensure that the file size is within acceptable limits for the virus scanner.
  
  
  
  Network Connectivity:
  
  If the virus scanner is on a different server, check the network connectivity between the SAP system and the virus scanner.
  Ensure that any firewalls or security settings allow communication between the two systems.
  
  
  
  Permissions:
  
  Verify that the user or service account running the SAP process has the necessary permissions to access the virus scanner and the files being scanned.
  Check the operating system permissions for the directories involved.
  
  
  
  Check Virus Scanner Logs:
  
  Review the logs of the virus scanner for any errors or warnings that could provide more insight into the issue.
  
  
  
  Consult Documentation:
  
  Refer to the SAP documentation for the specific virus scanner being used, as there may be specific configuration steps or troubleshooting tips provided.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support or the support team for the virus scanner for further assistance.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  System Logs: Review the SAP system logs (transaction SM21) for any related error messages that could provide more context.
  Transaction Codes: Familiarize yourself with transaction codes related to virus scanning configuration, such as RZ10 for profile parameters or SICF for service configuration.
  
  By following these steps, you should be able to identify and resolve the underlying cause of the CNV_DMC_WDA107 error in your SAP system.