How To Fix CNV_CDMC_CC065 - Unable to retrieve job information due to System/Communication failure

SAP Error Message - Details

• Message type: E = Error

• Message class: CNV_CDMC_CC - CDMC - Messages for the Control Center

• Message number: 065

• Message text: Unable to retrieve job information due to System/Communication failure

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CNV_CDMC_CC065 - Unable to retrieve job information due to System/Communication failure ?

  The SAP error message CNV_CDMC_CC065 indicates that there is a problem retrieving job information, typically due to a system or communication failure. This error is often encountered in the context of data migration or conversion processes, particularly when using the SAP Conversion Tools.
  Causes:
  
  Network Issues: There may be network connectivity problems between the SAP system and the database or other systems involved in the job processing.
  System Configuration: Incorrect configuration settings in the SAP system or the database can lead to communication failures.
  Job Status: The job may not be running or may have already completed, leading to issues when trying to retrieve its status.
  Authorization Issues: The user executing the job may not have the necessary authorizations to access job information.
  System Load: High system load or performance issues can cause timeouts or failures in retrieving job information.
  Database Issues: Problems with the database, such as locks or corruption, can prevent job information from being accessed.
  
  Solutions:
  
  Check Network Connectivity: Ensure that there are no network issues between the SAP system and any external systems or databases.
  Review Job Status: Check the status of the job in the job management transaction (e.g., SM37) to see if it is still running or has completed.
  Verify Authorizations: Ensure that the user has the necessary authorizations to access job information.
  System Configuration: Review the configuration settings in the SAP system and the database to ensure they are correct.
  Monitor System Performance: Check for any performance issues or high load on the system that may be affecting job processing.
  Database Health Check: Perform a health check on the database to ensure it is functioning correctly and that there are no locks or corruption issues.
  Retry the Operation: Sometimes, simply retrying the operation after a short period can resolve transient issues.
  
  Related Information:
  
  Transaction Codes: Use transaction codes like SM37 (Job Monitoring) to check the status of jobs and SM21 (System Log) to look for any related error messages in the system log.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Logs and Traces: Review application logs and traces for more detailed error messages that can provide insight into the root cause of the issue.
  
  If the problem persists after trying the above solutions, it may be necessary to involve your SAP Basis team or SAP support for further investigation.