How To Fix CNV_CDMC_CC064 - Information about the job could not be retrieved

SAP Error Message - Details

• Message type: E = Error

• Message class: CNV_CDMC_CC - CDMC - Messages for the Control Center

• Message number: 064

• Message text: Information about the job could not be retrieved

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CNV_CDMC_CC064 - Information about the job could not be retrieved ?

  The SAP error message CNV_CDMC_CC064, which states "Information about the job could not be retrieved," typically occurs in the context of data migration or conversion processes, particularly when using the SAP S/4HANA Migration Cockpit or similar tools. This error indicates that the system is unable to access or retrieve information about a specific job that is expected to be present in the system.
  Causes:
  
  Job Not Found: The job that the system is trying to access may not exist or may have been deleted.
  Authorization Issues: The user executing the job may not have the necessary authorizations to view job details.
  Job Status: The job may be in a status that prevents it from being accessed (e.g., canceled or failed).
  Database Issues: There may be underlying database issues that prevent the retrieval of job information.
  System Configuration: Incorrect configuration settings in the migration cockpit or related tools may lead to this error.
  
  Solutions:
  
  Check Job Status: Use transaction codes like SM37 to check the status of the job. Ensure that the job exists and is in a valid state.
  Review Authorizations: Ensure that the user has the necessary authorizations to view job details. You may need to consult with your SAP security team.
  Re-run the Job: If the job has failed or was canceled, consider re-running it to see if the issue persists.
  Check Logs: Review the job logs for any additional error messages or warnings that could provide more context about the failure.
  Database Consistency: Check for any database inconsistencies or issues that may be affecting job retrieval. This may require the assistance of your database administrator.
  System Configuration: Verify that the configuration settings for the migration cockpit or related tools are correct and aligned with your system landscape.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes or patches that may address this specific error.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with transaction codes like SM37 (Job Monitoring), SLG1 (Application Log), and ST22 (Dump Analysis) for troubleshooting.
  SAP Documentation: Refer to the official SAP documentation for the migration cockpit or data conversion tools for best practices and troubleshooting steps.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  
  If the problem persists after trying the above solutions, consider reaching out to SAP Support for further assistance.