How To Fix CNV_20309011 - Download program was not started

SAP Error Message - Details

• Message type: E = Error

• Message class: CNV_20309 -

• Message number: 011

• Message text: Download program was not started

What causes this issue?

The download of package settings is a mandatory step in the context of
the package comparison tool. However the download program has not been
started.

How to fix this error?

Repeat the IMG step and start the download program. If you do not need
a download into a directory in the file system, choose the target 'In
this system (Cluster)'.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CNV_20309011 - Download program was not started ?

  The SAP error message CNV_20309011: Download program was not started typically occurs in the context of data migration or conversion processes, particularly when using SAP's tools for data transfer or conversion, such as the SAP S/4HANA Migration Cockpit or other data migration tools.
  Cause:
  The error can be caused by several factors, including:
  
  Configuration Issues: The download program may not be properly configured or set up in the system.
  Authorization Problems: The user executing the download may not have the necessary authorizations to run the program.
  Technical Issues: There may be underlying technical issues, such as missing components or incorrect settings in the system.
  Program Not Executed: The program intended to be executed for the download may not have been started due to a prior error or misconfiguration.
  System Performance: If the system is under heavy load, it may not be able to start the download program.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  Check Configuration: Ensure that the download program is correctly configured. Review the settings and parameters used for the download process.
  Review Authorizations: Verify that the user has the necessary authorizations to execute the download program. You may need to consult with your SAP security team to ensure proper roles and permissions are assigned.
  Check Logs: Look at the application logs (transaction SLG1) for any additional error messages or warnings that could provide more context about why the program did not start.
  Restart the Process: If the download program was not started due to a previous error, try restarting the entire data migration process.
  System Performance: Monitor system performance and ensure that there are sufficient resources available. If the system is under heavy load, consider scheduling the download during off-peak hours.
  Consult Documentation: Refer to the official SAP documentation for the specific migration tool you are using, as it may provide additional troubleshooting steps or known issues.
  Contact SAP Support: If the issue persists after trying the above steps, consider reaching out to SAP Support for further assistance. Provide them with the error message and any relevant logs or details about the situation.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide patches or updates.
  Community Forums: Look for discussions in SAP Community forums or other user groups where similar issues may have been discussed.
  Documentation: Review the official SAP documentation for the specific migration tool you are using, as it may contain troubleshooting sections or FAQs.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.