How To Fix CNTAX_EINVC019 - Failed to retrieve configuration data; check your configuration

SAP Error Message - Details

• Message type: E = Error

• Message class: CNTAX_EINVC - E-invoice solution for China Tax

• Message number: 019

• Message text: Failed to retrieve configuration data; check your configuration

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CNTAX_EINVC019 - Failed to retrieve configuration data; check your configuration ?

  The SAP error message CNTAX_EINVC019 indicates that there is a failure in retrieving configuration data, which is often related to the tax calculation or invoicing processes in SAP. This error can occur in various scenarios, particularly when dealing with tax-related functionalities in SAP systems, such as SAP S/4HANA or SAP ECC.
  Causes:
  
  
  Configuration Issues: The most common cause is that the configuration for tax calculation is incomplete or incorrect. This could involve missing tax codes, incorrect tax jurisdiction settings, or improperly defined tax calculation procedures.
  
  
  Missing Master Data: If the necessary master data (like customer/vendor master records or material master records) is not set up correctly, it can lead to this error.
  
  
  Authorization Issues: Sometimes, the user may not have the necessary authorizations to access the configuration data.
  
  
  System Issues: There could be issues with the SAP system itself, such as missing updates or patches that affect the tax calculation functionality.
  
  
  Integration Issues: If the system is integrated with external tax calculation services or third-party applications, any disruption in that integration can lead to this error.
  
  
  Solutions:
  
  
  Check Configuration: 
  
  Go to the transaction code SPRO and navigate to the relevant configuration settings for tax calculation. Ensure that all necessary settings are correctly configured.
  Verify that tax codes are defined and assigned properly.
  
  
  
  Review Master Data: 
  
  Check the customer and vendor master records to ensure that they have the correct tax information.
  Ensure that the material master records are also configured with the appropriate tax classifications.
  
  
  
  Authorization Check: 
  
  Ensure that the user encountering the error has the necessary authorizations to access the tax configuration data.
  
  
  
  System Updates: 
  
  Check if there are any pending updates or patches for your SAP system that need to be applied. Sometimes, applying the latest support packages can resolve such issues.
  
  
  
  Integration Verification: 
  
  If you are using external tax services, verify that the integration is functioning correctly. Check for any connectivity issues or errors in the external service.
  
  
  
  Consult SAP Notes: 
  
  Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message. There may be known issues or fixes provided by SAP.
  
  
  
  Debugging: 
  
  If you have access to technical resources, consider debugging the process to identify where the failure occurs in the code.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as OB40 (Define Tax Codes), OBYZ (Assign Tax Codes to Company Codes), and OBD2 (Define Tax Calculation Procedures).
  Documentation: Review SAP documentation related to tax configuration and invoicing processes for additional guidance.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  
  If the issue persists after checking these areas, it may be beneficial to involve your SAP Basis or technical team for further investigation.