How To Fix CNS022 - &1 complete change pointers and &2 recipient statuses have been deleted

SAP Error Message - Details

• Message type: E = Error

• Message class: CNS -

• Message number: 022

• Message text: &1 complete change pointers and &2 recipient statuses have been deleted

What causes this issue?

When a change pointer has been completely deleted, the status entries of
all recipients for this change pointer have also been deleted.
The specified number of deleted recipient entries refers to status
entries for which the change pointer could not be deleted because other
status entries exist that could also not yet be deleted.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CNS022 - &1 complete change pointers and &2 recipient statuses have been deleted ?

  The SAP error message CNS022 indicates that a certain number of change pointers and recipient statuses have been deleted in the system. This message typically arises in the context of Change Pointers, which are used in SAP for change data capture, particularly in the context of IDoc processing and data replication.
  Cause:
  The error message CNS022 is usually triggered by one of the following reasons:
  
  
  Data Cleanup: The system has performed a cleanup operation that has deleted change pointers and recipient statuses. This can happen during regular maintenance tasks or if a specific program or transaction was executed to delete old or unnecessary data.
  
  
  Configuration Issues: There may be configuration settings that dictate how long change pointers and recipient statuses are retained. If these settings are too aggressive, it could lead to premature deletion.
  
  
  Manual Deletion: An administrator or user may have manually deleted change pointers or recipient statuses, either intentionally or accidentally.
  
  
  Solution:
  To resolve the CNS022 error, consider the following steps:
  
  
  Check Deletion Settings: Review the configuration settings related to change pointer retention. You can do this in transaction BD61 (Change Pointer Management) to see how long change pointers are retained and adjust the settings if necessary.
  
  
  Recreate Change Pointers: If the deletion of change pointers has affected your processes, you may need to recreate them. This can be done by re-triggering the relevant processes that generate change pointers.
  
  
  Monitor Deletion Jobs: If there are background jobs or programs that are responsible for deleting change pointers, monitor these jobs to ensure they are not deleting data too aggressively.
  
  
  Check Logs: Review system logs or application logs to identify when the deletion occurred and if there were any related issues or warnings.
  
  
  Consult Documentation: Refer to SAP documentation or notes related to change pointers and the CNS022 message for any specific recommendations or patches that may address the issue.
  
  
  Contact SAP Support: If the issue persists and you cannot determine the cause, consider reaching out to SAP support for further assistance.
  
  
  Related Information:
  
  Change Pointers: Change pointers are a mechanism in SAP that allows for the tracking of changes to data records. They are particularly useful in scenarios involving data replication and IDoc processing.
  IDoc Processing: If you are using IDocs for data exchange, ensure that the relevant configurations for IDoc processing and change pointers are correctly set up.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as BD61 (Change Pointer Management), WE02 (IDoc Display), and WE19 (IDoc Test Tool) for managing and troubleshooting IDocs and change pointers.
  
  By following these steps, you should be able to address the CNS022 error and ensure that your change pointer management is functioning as intended.