How To Fix CND_EXCHANGE164 - Record KNUMA = &1, AG_GUID = &2: maint.obj.key missing (typ B = campaign)

SAP Error Message - Details

• Message type: E = Error

• Message class: CND_EXCHANGE - Error Messages in Data Exchange Conditions

• Message number: 164

• Message text: Record KNUMA = &1, AG_GUID = &2: maint.obj.key missing (typ B = campaign)

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CND_EXCHANGE164 - Record KNUMA = &1, AG_GUID = &2: maint.obj.key missing (typ B = campaign) ?

  The SAP error message CND_EXCHANGE164 indicates that there is a missing maintenance object key for a specific campaign. This error typically arises in the context of SAP's Customer Relationship Management (CRM) or Marketing modules, particularly when dealing with campaign management and data exchange processes.
  Cause:
  
  Missing Data: The error suggests that the system is trying to access a campaign (identified by the AG_GUID) that does not have a corresponding maintenance object key (KNUMA) in the database.
  Data Inconsistency: There may be inconsistencies in the data, such as incomplete records or failed data transfers that resulted in missing keys.
  Configuration Issues: Incorrect configuration settings in the campaign management module could lead to this error.
  Integration Issues: If the campaign data is being exchanged between different systems (e.g., SAP and non-SAP systems), there may be issues with the data mapping or transfer process.
  
  Solution:
  
  Check Data Integrity: Verify that the campaign data is complete and that all necessary records exist in the database. Look for the specific campaign using the AG_GUID and ensure that it has a valid maintenance object key.
  Recreate Missing Records: If records are missing, you may need to recreate them or restore them from a backup if available.
  Review Configuration: Check the configuration settings in the campaign management module to ensure that everything is set up correctly.
  Data Transfer Logs: If the error occurred during a data exchange process, review the logs for any errors or warnings that could indicate what went wrong during the transfer.
  Consult Documentation: Refer to SAP documentation or notes related to the specific error message for additional troubleshooting steps or patches that may address the issue.
  Contact SAP Support: If the issue persists and you cannot resolve it, consider reaching out to SAP support for assistance. Provide them with the error message details, including the KNUMA and AG_GUID values.
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like CRMD_ORDER or CND1 to check campaign details and related objects.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide guidance on similar issues.
  Data Model: Understanding the data model for campaigns in SAP CRM can help in identifying where the maintenance object key should be populated.
  
  By following these steps, you should be able to diagnose and potentially resolve the CND_EXCHANGE164 error in your SAP system.