How To Fix CND_EXCHANGE077 - Record KNUMH = &1, VARNUMH = &2: Bonus status cannot be changed

SAP Error Message - Details

• Message type: E = Error

• Message class: CND_EXCHANGE - Error Messages in Data Exchange Conditions

• Message number: 077

• Message text: Record KNUMH = &1, VARNUMH = &2: Bonus status cannot be changed

What causes this issue?

The bonus status of the condition record with the KNUMH = &V1& (VARNUMH
= &V2&) cannot be changed.

System Response

An attempt was made to change the bonus status &V3& of the condition
record with the KNUMH = &V1& to status &V4&. This change is not
permitted.
This problem indicates that there is a data inconsistency between ERP
and CRM. The system will not allow you to change the status as it could
cause serious problems, such as incorrect provisions.

How to fix this error?

You should remove the data inconsistency using a request download in the
CRM Data Integrity Manager (DiMA).

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CND_EXCHANGE077 - Record KNUMH = &1, VARNUMH = &2: Bonus status cannot be changed ?

  The SAP error message CND_EXCHANGE077 indicates that there is an issue with changing the bonus status for a specific record identified by the KNUMH (condition record number) and VARNUMH (bonus number). This error typically arises in the context of condition management, particularly when dealing with bonus agreements or pricing conditions in SAP.
  Cause:
  The error can occur due to several reasons, including:
  
  
  Status Restrictions: The bonus status you are trying to change may be restricted by the system due to its current state. For example, if the bonus has already been processed or finalized, the system may not allow changes to its status.
  
  
  Authorization Issues: The user may not have the necessary authorizations to change the bonus status.
  
  
  Data Integrity Issues: There may be inconsistencies or missing data in the condition records that prevent the status from being changed.
  
  
  Business Logic: Certain business rules or logic defined in the system may prevent the status change based on specific conditions or criteria.
  
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Current Status: Review the current status of the bonus record (KNUMH and VARNUMH) to understand why the change is not allowed. You can do this by accessing the condition records in the relevant transaction (e.g., transaction code VK13 for condition records).
  
  
  Review Authorizations: Ensure that the user attempting to make the change has the necessary authorizations. You may need to consult with your SAP security team to verify this.
  
  
  Consult Documentation: Check any documentation or guidelines related to bonus management in your organization to understand any specific rules that may apply.
  
  
  Data Consistency Check: Verify that all required fields and data are correctly filled in the condition records. Look for any missing or inconsistent data that could be causing the issue.
  
  
  Contact Support: If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting SAP Notes for any known issues related to this error message.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as VK13 (Display Condition Records), VK12 (Change Condition Records), and VK11 (Create Condition Records) for managing condition records.
  SAP Notes: Search for SAP Notes related to CND_EXCHANGE077 for any patches or updates that may address this issue.
  Documentation: Review SAP Help documentation for condition management and bonus agreements to understand the underlying processes and rules.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.