How To Fix CND_EXCHANGE037 - There is no entry for REF_ID &1 in lock table CND_MEM_INF_UPL

SAP Error Message - Details

• Message type: E = Error

• Message class: CND_EXCHANGE - Error Messages in Data Exchange Conditions

• Message number: 037

• Message text: There is no entry for REF_ID &1 in lock table CND_MEM_INF_UPL

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CND_EXCHANGE037 - There is no entry for REF_ID &1 in lock table CND_MEM_INF_UPL ?

  The SAP error message CND_EXCHANGE037 indicates that there is no entry for a specific reference ID (REF_ID &1) in the lock table CND_MEM_INF_UPL. This error typically occurs in the context of the SAP Convergent Charging (SAP CC) or similar modules where data consistency and locking mechanisms are crucial for processing.
  Cause:
  
  Missing Entry: The reference ID specified in the error message does not exist in the lock table. This could happen if the entry was never created or if it was deleted or expired.
  Concurrency Issues: If multiple processes are trying to access or modify the same data simultaneously, it may lead to inconsistencies in the lock table.
  System Configuration: There may be issues with the configuration of the system or the specific module that is causing the lock table not to be populated correctly.
  
  Solution:
  
  Check the Reference ID: Verify that the reference ID being used is correct and exists in the relevant tables. If it is incorrect, correct the reference ID in your process.
  Recreate the Entry: If the entry is genuinely missing, you may need to recreate it. This could involve re-running the process that should have created the entry in the lock table.
  Check for Locks: Investigate if there are any existing locks on the data that might be preventing the creation of the entry. You can use transaction codes like SM12 to check for locks.
  System Restart: In some cases, a system restart or a refresh of the relevant application can resolve temporary inconsistencies.
  Consult Documentation: Review the SAP documentation for the specific module you are working with to understand the expected behavior and any prerequisites for the lock table entries.
  Contact SAP Support: If the issue persists, consider reaching out to SAP support for assistance, especially if this is affecting production systems.
  
  Related Information:
  
  Lock Tables: Lock tables are used in SAP to manage concurrent access to data. Understanding how locks work in your specific SAP environment can help in troubleshooting.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SM12 (to view locks), SM21 (to check system logs), and ST22 (to check dumps) for further investigation.
  SAP Notes: Check the SAP Support Portal for any notes related to this error message, as there may be patches or updates that address known issues.
  
  By following these steps, you should be able to diagnose and resolve the issue related to the error message CND_EXCHANGE037.