How To Fix CN738 - Error when copying a service package

SAP Error Message - Details

• Message type: E = Error

• Message class: CN - Meldungen für Netzpläne

• Message number: 738

• Message text: Error when copying a service package

What causes this issue?

Service packages in the standard network are not copied into the
network.

System Response

INCLUDE 'NA_ALLG_FUNKTION' OBJECT DOKU ID TX

How to fix this error?

Enter the data for services in the network.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CN738 - Error when copying a service package ?

  The SAP error message CN738 typically occurs when there is an issue with copying a service package in the context of project management or service management within SAP. This error can arise due to various reasons, including configuration issues, missing data, or inconsistencies in the service package.
  Cause:
  
  Missing or Incomplete Data: The service package you are trying to copy may have missing or incomplete data that is required for the copy operation.
  Authorization Issues: The user may not have the necessary authorizations to perform the copy operation.
  Configuration Issues: There may be configuration settings in the system that are preventing the copy operation from being completed successfully.
  Dependencies: The service package may have dependencies on other objects that are not being met.
  
  Solution:
  
  Check Data Completeness: Ensure that all required fields and data in the service package are filled out correctly. Review the original service package for any missing information.
  Review Authorizations: Verify that the user has the necessary authorizations to copy service packages. This can be checked in the user roles and authorizations assigned to the user.
  Configuration Review: Check the configuration settings related to service packages in the system. Ensure that all necessary settings are correctly configured.
  Check Dependencies: Investigate if there are any dependencies related to the service package that need to be addressed before copying. This may include checking for linked projects, resources, or other related objects.
  Consult Documentation: Refer to SAP documentation or notes related to the specific error message for additional guidance and troubleshooting steps.
  SAP Support: If the issue persists, consider reaching out to SAP support for assistance. They may provide specific notes or patches that address the issue.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CN22 (for service package management) and others that may be involved in the process.
  SAP Notes: Search for SAP Notes related to error CN738 in the SAP Support Portal. These notes may provide specific fixes or workarounds.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the CN738 error and implement a suitable solution.