How To Fix CMS_SEC011 - External valuation system failed; check valuation system

SAP Error Message - Details

• Message type: E = Error

• Message class: CMS_SEC - CMS Securities Add-on

• Message number: 011

• Message text: External valuation system failed; check valuation system

What causes this issue?

An error has occurred in the calculations being performed in the
external valuation system to which the Securities object management
system is connected.

System Response

The system does not find price and market value details for the
securities positions.

How to fix this error?

Contact your system administrator.

Procedure for System Administrators

Check the Business Add-In implementation to the external valuation
system and the value calculation method defined for the calculations.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CMS_SEC011 - External valuation system failed; check valuation system ?

  The SAP error message CMS_SEC011 indicates that there is an issue with the external valuation system that is supposed to be integrated with SAP. This error typically arises in the context of the SAP Credit Management module, where the system is trying to access an external credit scoring or valuation system to assess the creditworthiness of a customer or transaction.
  Causes:
  
  Connection Issues: There may be a problem with the network connection between SAP and the external valuation system.
  Configuration Errors: The integration settings between SAP and the external system may not be configured correctly.
  External System Downtime: The external valuation system may be down or experiencing issues.
  Authorization Issues: The user or system may not have the necessary permissions to access the external valuation system.
  Data Format Issues: The data being sent to the external system may not be in the expected format, leading to a failure in processing.
  
  Solutions:
  
  Check Connection: Verify that the network connection to the external valuation system is active and stable. You can use tools like ping or traceroute to check connectivity.
  Review Configuration: Go through the configuration settings in SAP for the external valuation system. Ensure that all parameters (like URLs, ports, credentials) are correctly set.
  Monitor External System: Check the status of the external valuation system. If it is down, you may need to wait until it is back online or contact the support team for that system.
  Check Authorizations: Ensure that the user or service account used to connect to the external system has the necessary permissions to access it.
  Validate Data: Review the data being sent to the external system for any discrepancies or formatting issues. Ensure that it meets the expected criteria of the external system.
  Error Logs: Check the SAP application logs (transaction SLG1) and the logs of the external valuation system for any error messages that could provide more context on the failure.
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address known issues or provide patches related to the CMS_SEC011 error.
  Documentation: Review the documentation for both SAP Credit Management and the external valuation system for any specific integration guidelines or troubleshooting steps.
  Support: If the issue persists after checking the above points, consider reaching out to SAP support or the support team for the external valuation system for further assistance.
  
  By following these steps, you should be able to identify and resolve the issue causing the CMS_SEC011 error in your SAP system.