How To Fix CMS_SEC009 - External valuation system is not responding; check online valuation

SAP Error Message - Details

• Message type: E = Error

• Message class: CMS_SEC - CMS Securities Add-on

• Message number: 009

• Message text: External valuation system is not responding; check online valuation

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CMS_SEC009 - External valuation system is not responding; check online valuation ?

  The SAP error message CMS_SEC009 indicates that the external valuation system is not responding. This error typically occurs in the context of SAP's Credit Management or Risk Management modules, where the system attempts to communicate with an external service for credit scoring or risk assessment.
  Causes:
  
  Network Issues: There may be connectivity problems between the SAP system and the external valuation system.
  Service Downtime: The external valuation service may be down for maintenance or experiencing outages.
  Configuration Errors: Incorrect configuration settings in the SAP system or the external service can lead to communication failures.
  Timeout Settings: The request to the external system may be timing out due to slow response times.
  Firewall or Security Settings: Firewalls or security settings may be blocking the communication between the SAP system and the external service.
  
  Solutions:
  
  Check Network Connectivity: Ensure that the SAP system can reach the external valuation system. You can use tools like ping or traceroute to diagnose network issues.
  Verify Service Status: Check if the external valuation service is up and running. Contact the service provider if necessary.
  Review Configuration: Ensure that the configuration settings in SAP for the external valuation system are correct. This includes URLs, ports, and any authentication credentials.
  Increase Timeout Settings: If the external service is slow to respond, consider increasing the timeout settings in the SAP system to allow for longer wait times.
  Check Firewall Settings: Ensure that any firewalls or security settings are configured to allow traffic between the SAP system and the external valuation service.
  Review Logs: Check the SAP application logs and any logs from the external service for more detailed error messages that can provide insight into the issue.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to the CMS_SEC009 error. SAP frequently updates its knowledge base with solutions for common problems.
  Documentation: Review the documentation for the specific SAP module you are using (e.g., SAP Credit Management) to understand how it integrates with external valuation systems.
  Support: If the issue persists, consider reaching out to SAP support or your external service provider for assistance.
  
  By following these steps, you should be able to diagnose and resolve the CMS_SEC009 error effectively.