How To Fix CMS_GENERAL024 - An internal error has occurred; contact your system administrator

SAP Error Message - Details

• Message type: E = Error

• Message class: CMS_GENERAL - Common Messages for CMS

• Message number: 024

• Message text: An internal error has occurred; contact your system administrator

What causes this issue?

An internal program error has occurred. A method triggered an EXCEPTION
that the developer did not reckon with or that is not permitted at this
point.

System Response

The system is unable to execute the chosen function.

How to fix this error?

Make a note of the following:
the class and method name
the transaction
the entries that caused the error.
Send a problem message to SAP including these details.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CMS_GENERAL024 - An internal error has occurred; contact your system administrator ?

  The SAP error message CMS_GENERAL024 indicates that an internal error has occurred within the system, and it typically suggests that there is a problem that needs to be addressed by a system administrator or technical support team. This error can arise from various underlying issues, and here are some common causes, potential solutions, and related information:
  Causes:
  
  Configuration Issues: Incorrect configuration settings in the SAP system or related components can lead to internal errors.
  Database Issues: Problems with the database, such as connectivity issues, corruption, or performance bottlenecks, can trigger this error.
  Software Bugs: There may be bugs in the SAP software or in custom code that is being executed.
  Resource Limitations: Insufficient system resources (CPU, memory, disk space) can cause unexpected behavior and errors.
  Version Compatibility: Incompatibility between different versions of SAP components or third-party integrations can lead to errors.
  User Permissions: Lack of appropriate permissions for the user executing the action can also result in internal errors.
  
  Solutions:
  
  Check Logs: Review the SAP application logs (transaction SLG1) and system logs (transaction SM21) for more detailed error messages that can provide insights into the root cause.
  System Configuration: Verify the configuration settings in the SAP system and ensure they are set up correctly.
  Database Health Check: Perform a health check on the database to ensure it is functioning properly. Look for any locks, performance issues, or corruption.
  Update Software: Ensure that your SAP system and all related components are up to date with the latest patches and updates.
  Resource Monitoring: Monitor system resources to ensure that there are no bottlenecks. If necessary, allocate more resources to the SAP system.
  User Permissions: Check the user permissions and roles to ensure that the user has the necessary access rights to perform the action that triggered the error.
  Contact SAP Support: If the issue persists and cannot be resolved internally, consider reaching out to SAP support for assistance. Provide them with detailed information about the error, including any logs and steps to reproduce the issue.
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide guidance on similar issues.
  Community Forums: Check SAP community forums and discussion boards for similar issues reported by other users and potential solutions.
  Documentation: Review SAP documentation related to the specific module or functionality you are working with to ensure compliance with best practices.
  
  Conclusion:
  The CMS_GENERAL024 error is a generic internal error that requires investigation to determine the specific cause. By following the steps outlined above, you can troubleshoot the issue and work towards a resolution. If necessary, do not hesitate to involve your system administrator or SAP support for further assistance.