How To Fix CMS_COR009 - Correspondence request &1 of correspondence type &2 not found

SAP Error Message - Details

• Message type: E = Error

• Message class: CMS_COR - Message class for Correspondence module

• Message number: 009

• Message text: Correspondence request &1 of correspondence type &2 not found

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CMS_COR009 - Correspondence request &1 of correspondence type &2 not found ?

  The SAP error message CMS_COR009 indicates that a correspondence request with a specific identifier and type could not be found in the system. This error typically arises in the context of the SAP Customer Management System (CMS) or related modules where correspondence requests are managed.
  Cause:
  
  
  Non-Existent Request: The correspondence request identified by the request number (&1) and type (&2) does not exist in the database. This could be due to:
  
  The request was never created.
  The request was deleted or archived.
  The request number is incorrectly entered or referenced.
  
  
  
  Data Inconsistency: There may be inconsistencies in the database or issues with data synchronization that prevent the system from locating the request.
  
  
  Authorization Issues: The user may not have the necessary permissions to view the correspondence request, leading to the system not being able to retrieve it.
  
  
  Incorrect Configuration: The configuration settings for correspondence types may not be set up correctly, leading to issues in generating or retrieving correspondence requests.
  
  
  Solution:
  
  
  Verify Request Number and Type: Double-check the correspondence request number and type to ensure they are correct. Ensure that you are using the right identifiers.
  
  
  Check for Existence: Use transaction codes or reports in SAP to check if the correspondence request exists. You can use transaction codes like S_O5C_12000000 or similar to search for correspondence requests.
  
  
  Review Deletion/Archiving: If the request was deleted or archived, check the relevant logs or tables to see if it can be restored or if you need to create a new request.
  
  
  Authorization Check: Ensure that the user has the necessary authorizations to access the correspondence requests. You may need to consult with your SAP security team to verify user roles and permissions.
  
  
  Configuration Review: If the issue persists, review the configuration settings for the correspondence types in the system. Ensure that all necessary settings are correctly configured.
  
  
  Consult Documentation: Refer to SAP documentation or help resources for additional troubleshooting steps specific to your version of SAP.
  
  
  Contact SAP Support: If none of the above solutions resolve the issue, consider reaching out to SAP support for further assistance, especially if this is a recurring problem.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes for managing correspondence requests, such as CRM_ORDER, CRM_DNO_MONITOR, or others specific to your implementation.
  SAP Notes: Check SAP Notes for any known issues or patches related to the CMS_COR009 error.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, providing insights or solutions from other users' experiences.
  
  By following these steps, you should be able to diagnose and resolve the CMS_COR009 error effectively.