How To Fix CMS_COR008 - Correspondence history does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: CMS_COR - Message class for Correspondence module

• Message number: 008

• Message text: Correspondence history does not exist

Self-Explanatory Message

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To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CMS_COR008 - Correspondence history does not exist ?

  The SAP error message CMS_COR008, which states "Correspondence history does not exist," typically occurs in the context of the SAP Customer Management (CMS) module when a user attempts to access correspondence history for a specific business partner or transaction, but the system cannot find any records.
  Causes:
  
  No Correspondence Created: The most common reason for this error is that no correspondence has been created for the specific business partner or transaction in question.
  Data Deletion: Correspondence records may have been deleted or archived, leading to the absence of history.
  Incorrect Selection Criteria: The user may be using incorrect or overly restrictive selection criteria when trying to access the correspondence history.
  Authorization Issues: The user may not have the necessary authorizations to view the correspondence history.
  System Configuration: There may be configuration issues in the CMS settings that prevent the correspondence history from being recorded or displayed.
  
  Solutions:
  
  Check Correspondence Creation: Verify if any correspondence has been created for the business partner or transaction. If not, create the necessary correspondence.
  Review Deletion/Archiving Policies: Check if there are any policies in place that might have led to the deletion or archiving of correspondence records.
  Adjust Selection Criteria: Ensure that the selection criteria used to access the correspondence history are correct and not too restrictive.
  Verify Authorizations: Check the user’s authorization roles to ensure they have the necessary permissions to view correspondence history.
  Consult Configuration Settings: Review the configuration settings in the CMS to ensure that correspondence history is being recorded correctly. This may involve checking the relevant customizing settings in the SAP system.
  Check for System Updates: Ensure that the SAP system is up to date, as there may be patches or updates that address known issues related to correspondence history.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or fixes related to the CMS_COR008 error. SAP frequently releases notes that provide solutions or workarounds for specific error messages.
  Documentation: Refer to the official SAP documentation for the Customer Management module to understand how correspondence is managed and any prerequisites for its functionality.
  Support: If the issue persists after trying the above solutions, consider reaching out to SAP support for further assistance.
  
  By following these steps, you should be able to diagnose and resolve the CMS_COR008 error effectively.