How To Fix CMS_COMMON001 - Internal error has occurred; contact your system administrator

SAP Error Message - Details

• Message type: E = Error

• Message class: CMS_COMMON - Message Class for Common Service Functions

• Message number: 001

• Message text: Internal error has occurred; contact your system administrator

What causes this issue?

The business partner maintenance is not handled within Collateral
Management and is managed through remote function calls (RFC) to the
business partner maintenance system. An internal error occurred in a
RFC call to the function module <ZH>OCS_GET_INSTALLED_COMPS</> of SAP
Financial Services Business Partner (FSBP).
The function modules provided by FSBP have a change in their structures
across various releases. Therefore it is necessary that the call to the
business partner function modules are made depending on the releases. A
remote function call is made to the function to the function
<ZH>OCS_GET_INSTALLED_COMPS</> to get the relevant software components
and releases in the target system (where business partner is
maintained). An internal error occurred in this function module.

System Response

The function module <ZH>OCS_GET_INSTALLED_COMPS</> is not executed.

How to fix this error?

Make a note of the the name of the function module and the entries that
caused the error. Send a problem message to SAP including these details.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CMS_COMMON001 - Internal error has occurred; contact your system administrator ?

  The SAP error message "CMS_COMMON001 Internal error has occurred; contact your system administrator" is a generic error message that indicates an internal issue within the SAP system, particularly related to the Central Management Server (CMS) or other components of the SAP BusinessObjects suite. This error can arise from various underlying causes, and troubleshooting it may require a systematic approach.
  Possible Causes:
  
  Configuration Issues: Incorrect configuration settings in the CMS or related components can lead to internal errors.
  Database Connectivity Problems: Issues with the database connection, such as incorrect credentials or network problems, can trigger this error.
  Corrupted Files: Corruption in the CMS repository or other critical files can cause the system to fail.
  Insufficient Resources: Lack of system resources (CPU, memory, disk space) can lead to performance issues and internal errors.
  Software Bugs: There may be bugs in the version of SAP BusinessObjects you are using that could lead to this error.
  User Permissions: Insufficient permissions for the user trying to perform an action can also result in internal errors.
  
  Solutions:
  
  Check Logs: Review the CMS logs and other relevant logs (e.g., application server logs) for more detailed error messages that can provide insight into the root cause.
  Restart Services: Sometimes, simply restarting the CMS and related services can resolve transient issues.
  Verify Configuration: Ensure that all configuration settings are correct, including database connections and server settings.
  Database Health Check: Check the health of the database and ensure that it is accessible and functioning correctly.
  Resource Monitoring: Monitor system resources to ensure that the server has adequate CPU, memory, and disk space.
  Update Software: If you are running an outdated version of SAP BusinessObjects, consider applying the latest patches or updates, as they may contain fixes for known issues.
  Check User Permissions: Ensure that the user has the necessary permissions to perform the action that triggered the error.
  Contact SAP Support: If the issue persists and you cannot identify the cause, it may be necessary to contact SAP support for further assistance.
  
  Related Information:
  
  Documentation: Refer to the official SAP BusinessObjects documentation for guidance on configuration and troubleshooting.
  Community Forums: Check SAP community forums and user groups for similar issues and solutions shared by other users.
  SAP Notes: Search for relevant SAP Notes that may address specific bugs or issues related to the error message.
  
  By following these steps, you should be able to diagnose and potentially resolve the "CMS_COMMON001 Internal error has occurred" message. If the problem continues, involving your system administrator or SAP support may be necessary for a deeper investigation.