How To Fix CMS_AST011 - An internal error occurred while checking; see long text

SAP Error Message - Details

• Message type: E = Error

• Message class: CMS_AST - Message Class for Asset

• Message number: 011

• Message text: An internal error occurred while checking; see long text

What causes this issue?

An internal error has occurred while checking for the asset details. The
technical key (GUID) for the asset was not found in the buffers.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CMS_AST011 - An internal error occurred while checking; see long text ?

  The SAP error message CMS_AST011 indicates that an internal error occurred while checking a certain process or operation in the SAP system. This error is often related to the Central Management Server (CMS) in SAP BusinessObjects or other SAP applications that utilize the CMS for managing content and user access.
  Cause:
  The specific cause of the CMS_AST011 error can vary, but common reasons include:
  
  Configuration Issues: Incorrect configuration settings in the CMS or related components.
  Database Connectivity Problems: Issues with the database connection that the CMS relies on.
  Corrupted Files: Corruption in the CMS repository or related files.
  Insufficient Permissions: The user or service account may not have the necessary permissions to perform the operation.
  Software Bugs: There may be bugs in the version of the software you are using.
  
  Solution:
  To resolve the CMS_AST011 error, you can try the following steps:
  
  Check Logs: Review the CMS logs for more detailed error messages that can provide insight into the specific issue.
  Verify Configuration: Ensure that all configuration settings for the CMS and related components are correct.
  Database Connection: Check the database connection settings and ensure that the database is accessible and functioning properly.
  Permissions: Verify that the user or service account has the necessary permissions to perform the operation.
  Restart Services: Sometimes, simply restarting the CMS and related services can resolve transient issues.
  Update Software: Ensure that you are using the latest version of the software, as updates may contain bug fixes.
  Consult Documentation: Refer to the official SAP documentation or support resources for any specific guidance related to this error.
  Contact SAP Support: If the issue persists, consider reaching out to SAP support for assistance, providing them with the error details and any relevant logs.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to the CMS_AST011 error.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  Documentation: Review the official SAP BusinessObjects documentation for best practices in configuration and troubleshooting.
  
  By following these steps, you should be able to identify and resolve the underlying issue causing the CMS_AST011 error.