How To Fix CMS_AST005 - Internal error occurred while saving asset; contact your system admin

SAP Error Message - Details

• Message type: E = Error

• Message class: CMS_AST - Message Class for Asset

• Message number: 005

• Message text: Internal error occurred while saving asset; contact your system admin

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

How to fix this error?

Make a note of the details that resulted in the error. Send a problem
message to SAP with these details.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CMS_AST005 - Internal error occurred while saving asset; contact your system admin ?

  The SAP error message "CMS_AST005 Internal error occurred while saving asset; contact your system admin" typically indicates that there is an internal issue within the SAP system when trying to save an asset in the Asset Accounting (FI-AA) module. This error can arise from various causes, and here are some potential reasons, solutions, and related information:
  Possible Causes:
  
  Data Integrity Issues: There may be inconsistencies or missing data in the asset master record or related tables.
  Authorization Problems: The user may not have the necessary permissions to perform the action.
  System Configuration Errors: Incorrect configuration settings in the Asset Accounting module could lead to this error.
  Database Issues: Problems with the underlying database, such as locks or corruption, can cause internal errors.
  Custom Code or Enhancements: If there are custom developments or enhancements in the system, they might be causing conflicts.
  Transport Issues: If the system has recently undergone a transport of changes, it might lead to inconsistencies.
  
  Solutions:
  
  
  Check for Data Issues:
  
  Review the asset master data for any inconsistencies or missing mandatory fields.
  Use transaction codes like AS01 (Create Asset) or AS02 (Change Asset) to check the asset details.
  
  
  
  Review Authorizations:
  
  Ensure that the user has the necessary authorizations to create or modify assets. This can be checked using transaction SU53 or by consulting with your security team.
  
  
  
  Analyze System Logs:
  
  Check the system logs (transaction SLG1) for any additional error messages or details that could provide more context about the internal error.
  
  
  
  Debugging:
  
  If you have access to debugging tools, you can try to debug the process to identify where the error occurs. This may require assistance from a developer or SAP Basis team.
  
  
  
  Check Configuration:
  
  Review the configuration settings in the Asset Accounting module to ensure they are set up correctly. This can be done using transaction SPRO.
  
  
  
  Database Checks:
  
  Consult with your Basis team to check for any database locks or issues. They can run database consistency checks if necessary.
  
  
  
  Contact SAP Support:
  
  If the issue persists and cannot be resolved internally, consider reaching out to SAP Support with detailed information about the error, including any logs or screenshots.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as AS01, AS02, AS03 (Display Asset), and AS11 (Create Asset Subnumber).
  SAP Notes: Search for SAP Notes related to the error message or similar issues in the SAP Support Portal. There may be specific patches or updates available.
  Documentation: Review SAP documentation for Asset Accounting to ensure compliance with best practices and configurations.
  
  Conclusion:
  The "CMS_AST005" error can stem from various issues, and resolving it may require a combination of checking data integrity, reviewing authorizations, analyzing logs, and possibly involving SAP support. Always ensure to document the steps taken to resolve the issue for future reference.