How To Fix CMS123 - Information on cache server

SAP Error Message - Details

• Message type: E = Error

• Message class: CMS - KPro: Content Management Service

• Message number: 123

• Message text: Information on cache server

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CMS123 - Information on cache server ?

  The SAP error message CMS123, which pertains to "Information on cache server," typically indicates an issue related to the cache server in the SAP BusinessObjects environment. This error can arise due to various reasons, including configuration issues, connectivity problems, or resource limitations.
  Causes of CMS123 Error
  
  Cache Server Configuration Issues: The cache server may not be properly configured or may not be running.
  Network Connectivity Problems: There may be network issues preventing communication between the Central Management Server (CMS) and the cache server.
  Resource Limitations: The cache server may be running out of memory or other resources, leading to performance issues.
  Service Not Running: The cache server service may not be started or may have crashed.
  Version Mismatch: There may be compatibility issues between different components of the SAP BusinessObjects suite.
  
  Solutions to CMS123 Error
  
  
  Check Cache Server Status:
  
  Open the Central Management Console (CMC) and check if the cache server is running.
  If it is not running, try to start the service.
  
  
  
  Review Configuration Settings:
  
  Ensure that the cache server is correctly configured in the CMC.
  Verify the settings for memory allocation and other parameters.
  
  
  
  Network Troubleshooting:
  
  Check network connectivity between the CMS and the cache server.
  Ensure that firewalls or security settings are not blocking communication.
  
  
  
  Resource Monitoring:
  
  Monitor the resource usage (CPU, memory) of the cache server.
  If resource limits are being reached, consider increasing the allocated resources.
  
  
  
  Logs and Error Messages:
  
  Review the logs for the cache server and CMS for any additional error messages that may provide more context.
  Logs can typically be found in the installation directory under logs.
  
  
  
  Restart Services:
  
  Sometimes, simply restarting the cache server or the entire BusinessObjects server can resolve transient issues.
  
  
  
  Check for Updates:
  
  Ensure that you are running the latest patches and updates for your version of SAP BusinessObjects, as updates may contain bug fixes related to cache server issues.
  
  
  
  Consult Documentation:
  
  Refer to the official SAP BusinessObjects documentation for specific guidance on cache server configuration and troubleshooting.
  
  
  
  Related Information
  
  SAP Community: Engage with the SAP Community forums for insights from other users who may have encountered similar issues.
  SAP Notes: Check SAP Notes for any known issues or patches related to the CMS123 error.
  Performance Tuning: Consider performance tuning for your BusinessObjects environment to optimize the cache server's performance.
  
  If the issue persists after trying the above solutions, it may be beneficial to contact SAP support for further assistance.