How To Fix CMP_NEW167 - Returns can only be selected by article not by sold-to party

CMP_NEW167 - Overview

• Message type: E = Error

• Message class: CMP_NEW - Billing: Complaint Management

• Message number: 167

• Message text: Returns can only be selected by article not by sold-to party

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CMP_NEW167 - Returns can only be selected by article not by sold-to party ?

  The SAP error message CMP_NEW167, which states "Returns can only be selected by article not by sold-to party," typically occurs in the context of processing returns in the SAP system, particularly when using the SAP Customer Management (CM) module or related sales and distribution functionalities.
  
  Cause:
  This error arises when a user attempts to select return items based on the sold-to party (customer) rather than the specific article (product) involved in the return process. In SAP, returns are generally managed at the article level, meaning that the system expects the user to specify the product being returned rather than filtering by customer information.
  
  Solution:
  To resolve this error, you should follow these steps:
  
  
  Select by Article: Ensure that you are selecting the return items based on the article (product) rather than the sold-to party. This may involve navigating to the appropriate screen or transaction where you can specify the article number or description.
  
  
  Check Return Order