How To Fix CMP_NEW167 - Returns can only be selected by article not by sold-to party

SAP Error Message - Details

• Message type: E = Error

• Message class: CMP_NEW - Billing: Complaint Management

• Message number: 167

• Message text: Returns can only be selected by article not by sold-to party

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CMP_NEW167 - Returns can only be selected by article not by sold-to party ?

  The SAP error message CMP_NEW167, which states "Returns can only be selected by article not by sold-to party," typically occurs in the context of processing returns in the SAP system, particularly when using the SAP Customer Management (CM) module or related sales and distribution functionalities.
  Cause:
  This error arises when a user attempts to select return items based on the sold-to party (customer) rather than the specific article (product) involved in the return process. In SAP, returns are generally managed at the article level, meaning that the system expects the user to specify the product being returned rather than filtering by customer information.
  Solution:
  To resolve this error, you should follow these steps:
  
  
  Select by Article: Ensure that you are selecting the return items based on the article (product) rather than the sold-to party. This may involve navigating to the appropriate screen or transaction where you can specify the article number or description.
  
  
  Check Return Order Configuration: Review the configuration settings for return orders in your SAP system. Ensure that the settings align with the business processes and that the system is set up to handle returns correctly.
  
  
  Use the Correct Transaction: Make sure you are using the correct transaction code for processing returns. For example, if you are using a transaction that is designed for sales orders, switch to the one specifically for returns.
  
  
  Consult Documentation: Refer to SAP documentation or help resources for guidance on processing returns. This can provide insights into the correct procedures and any specific requirements for your version of SAP.
  
  
  User Training: If this error is occurring frequently, consider providing additional training for users on how to properly process returns in the system.
  
  
  Contact SAP Support: If the issue persists and you cannot find a resolution, consider reaching out to SAP support for assistance. They can provide more detailed insights based on your specific system configuration and version.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this error or provide additional context.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as VA01 (Create Sales Order), VA02 (Change Sales Order), and VA03 (Display Sales Order) as they may relate to the return process.
  User Roles and Authorizations: Ensure that users have the necessary roles and authorizations to process returns in the system.
  
  By following these steps, you should be able to resolve the CMP_NEW167 error and successfully process returns in your SAP system.