How To Fix CMP_NEW152 - Enter complaints reason

SAP Error Message - Details

• Message type: E = Error

• Message class: CMP_NEW - Billing: Complaint Management

• Message number: 152

• Message text: Enter complaints reason

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CMP_NEW152 - Enter complaints reason ?

  The SAP error message CMP_NEW152, which prompts the user to "Enter complaints reason," typically occurs in the context of the Complaints Management module within SAP. This error indicates that a required field for entering a complaint has not been filled out, specifically the "complaint reason."
  Cause:
  The error arises when a user attempts to create or process a complaint without specifying a valid complaint reason. The complaint reason is a mandatory field that provides context for the complaint, such as the nature of the issue or the reason for the complaint.
  Solution:
  To resolve the CMP_NEW152 error, follow these steps:
  
  
  Identify the Complaint Reason Field: Locate the field labeled "Complaint Reason" in the complaint entry screen.
  
  
  Enter a Valid Reason: Select or enter a valid complaint reason from the available options. This may involve choosing from a predefined list of reasons that are configured in the system.
  
  
  Check Configuration: If you are unsure about the available complaint reasons, you may need to check the configuration settings in the SAP system. This can typically be done by navigating to the relevant customizing transaction (e.g., SPRO) and reviewing the settings for complaint reasons.
  
  
  Save the Entry: After entering a valid complaint reason, attempt to save or process the complaint again.
  
  
  User Training: Ensure that users are trained on the importance of filling out all mandatory fields when entering complaints to avoid similar errors in the future.
  
  
  Related Information:
  
  Customization: The complaint reasons can often be customized in the SAP system. If you need to add or modify complaint reasons, you may need access to the configuration settings.
  Documentation: Refer to SAP documentation or help files for more detailed information on the Complaints Management module and how to handle complaints effectively.
  Support: If the issue persists after entering a valid complaint reason, consider reaching out to your SAP support team or consulting the SAP community for further assistance.
  
  By ensuring that all mandatory fields, including the complaint reason, are filled out correctly, you can avoid encountering this error in the future.