How To Fix CMP_NEW106 - You must enter a complaints reason for mass maintenance

SAP Error Message - Details

• Message type: E = Error

• Message class: CMP_NEW - Billing: Complaint Management

• Message number: 106

• Message text: You must enter a complaints reason for mass maintenance

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CMP_NEW106 - You must enter a complaints reason for mass maintenance ?

  The SAP error message CMP_NEW106, which states "You must enter a complaints reason for mass maintenance," typically occurs in the context of mass maintenance activities related to complaints or issues in the SAP system. This error indicates that the system requires a complaints reason to be specified before proceeding with the mass maintenance operation.
  Cause:
  The primary cause of this error is that the system mandates the entry of a complaints reason when performing mass maintenance on complaint records. This requirement is likely due to business rules or configurations that ensure all complaints are properly categorized and documented for tracking and reporting purposes.
  Solution:
  To resolve this error, you need to ensure that a valid complaints reason is provided during the mass maintenance process. Here are the steps you can take:
  
  
  Check Configuration: Verify the configuration settings in the SAP system to ensure that the complaints reason is set as a mandatory field for the relevant transaction or process.
  
  
  Enter Complaints Reason: When performing mass maintenance, make sure to fill in the complaints reason field. This can usually be done in the mass maintenance screen where you are updating the complaint records.
  
  
  Review Documentation: If you are unsure about what complaints reasons are available or required, consult your organization's documentation or guidelines regarding complaint management.
  
  
  User Authorization: Ensure that you have the necessary authorizations to enter or modify complaints reasons in the system.
  
  
  Consult with SAP Support: If the issue persists or if you believe the error is occurring incorrectly, consider reaching out to your SAP support team or consulting SAP notes for any known issues or patches related to this error.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with the relevant transaction codes used for complaint management and mass maintenance in SAP, such as CRMD_ORDER for managing complaints.
  SAP Notes: Check SAP Notes for any updates or fixes related to the CMP_NEW106 error message.
  Training: If you are new to SAP complaint management, consider undergoing training or reviewing training materials to better understand the processes and requirements.
  
  By ensuring that a complaints reason is provided and following the above steps, you should be able to resolve the CMP_NEW106 error and proceed with your mass maintenance activities.