How To Fix CMP_NEW054 - No payer has been selected

SAP Error Message - Details

• Message type: E = Error

• Message class: CMP_NEW - Billing: Complaint Management

• Message number: 054

• Message text: No payer has been selected

What causes this issue?

Switch to the customer data display.

System Response

The switch is not possible since the current billing document does not
contain a value for the payer.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CMP_NEW054 - No payer has been selected ?

  The SAP error message CMP_NEW054, which states "No payer has been selected," typically occurs in the context of the SAP Convergent Charging (SAP CC) or similar billing and invoicing processes. This error indicates that the system cannot identify a payer for the transaction or service being processed. Here are some common causes, solutions, and related information for this error:
  Causes:
  
  Missing Payer Information: The payer information may not have been entered or may be incomplete in the relevant transaction or master data.
  Incorrect Configuration: The configuration settings for billing or invoicing may not be set up correctly, leading to the system not being able to determine the payer.
  Data Inconsistencies: There may be inconsistencies or errors in the customer master data or contract data that prevent the system from identifying the payer.
  Transaction Type: The transaction type being processed may not be associated with a valid payer.
  
  Solutions:
  
  Check Payer Data: Verify that the payer information is correctly entered in the relevant master data (e.g., customer master, contract, etc.). Ensure that the payer is assigned to the correct account.
  Review Configuration: Check the configuration settings in SAP CC or the relevant module to ensure that the payer determination logic is correctly set up.
  Validate Transaction: Ensure that the transaction being processed is valid and that all required fields, including payer information, are filled out correctly.
  Data Consistency Check: Run data consistency checks to identify any discrepancies in the master data that may be causing the issue.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on the error and its resolution.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Transaction Codes: Familiarize yourself with transaction codes related to billing and invoicing in SAP, such as VF01 (Create Billing Document) or FBL5N (Customer Line Item Display), to help diagnose the issue.
  User Roles and Authorizations: Ensure that the user has the necessary roles and authorizations to access and modify payer information.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or a technical consultant who can provide more in-depth analysis and assistance.