How To Fix CMP_NEW015 - Print output cancelled

SAP Error Message - Details

• Message type: E = Error

• Message class: CMP_NEW - Billing: Complaint Management

• Message number: 015

• Message text: Print output cancelled

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CMP_NEW015 - Print output cancelled ?

  The SAP error message CMP_NEW015, which indicates "Print output cancelled," typically occurs when a print job is not processed due to various reasons. Here are some common causes, potential solutions, and related information:
  Causes:
  
  User Cancellation: The user may have manually canceled the print job.
  Printer Issues: The printer may be offline, out of paper, or experiencing hardware malfunctions.
  Output Device Configuration: The output device may not be correctly configured in SAP.
  Authorization Issues: The user may not have the necessary permissions to print.
  Job Status: The print job may have been set to a status that prevents it from being processed (e.g., "error" status).
  Spool Request Issues: There may be issues with the spool request, such as it being deleted or not processed correctly.
  
  Solutions:
  
  Check Printer Status: Ensure that the printer is online, has paper, and is functioning correctly. You can check the printer's status in the SAP system or directly on the printer.
  Review Spool Requests: Go to transaction code SP01 to review the spool requests. Check if the job is listed and its status. If it is in an error state, you may need to delete and reprocess it.
  Reprint the Document: If the print job was canceled, you can try to reprint the document. Navigate to the relevant transaction and initiate the print process again.
  Check Output Device Configuration: Verify that the output device is correctly configured in SAP. You can check this in transaction code SPAD (Spool Administration).
  Check User Authorizations: Ensure that the user has the necessary authorizations to print. This can be checked in transaction code SU53 after the error occurs.
  Consult with IT Support: If the issue persists, it may be necessary to consult with your IT support team or SAP Basis team to investigate further.
  
  Related Information:
  
  Transaction Codes:
  
  SP01: Spool Request Overview
  SPAD: Spool Administration
  SU53: Display Authorization Check
  
  
  SAP Notes: Check SAP Notes for any known issues or patches related to printing and spool management.
  Documentation: Refer to SAP documentation for detailed information on configuring printers and managing spool requests.
  
  By following these steps, you should be able to identify the cause of the CMP_NEW015 error and take appropriate action to resolve it.