How To Fix CMP_NEW007 - Complaints quantity in item &1 is greater than the billed quantity

SAP Error Message - Details

• Message type: E = Error

• Message class: CMP_NEW - Billing: Complaint Management

• Message number: 007

• Message text: Complaints quantity in item &1 is greater than the billed quantity

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CMP_NEW007 - Complaints quantity in item &1 is greater than the billed quantity ?

  The SAP error message CMP_NEW007 indicates that the complaints quantity specified in a complaint item is greater than the billed quantity for that item. This error typically arises in the context of handling customer complaints or returns in the SAP system, particularly in the Customer Relationship Management (CRM) or Sales and Distribution (SD) modules.
  Cause:
  
  Data Entry Error: The user may have mistakenly entered a complaints quantity that exceeds the quantity that was actually billed to the customer.
  Incorrect Billing Information: There may be discrepancies in the billing data, such as incorrect billing quantities or missing billing documents.
  System Configuration Issues: There could be issues with how the system is configured to handle complaints and billing, leading to inconsistencies.
  
  Solution:
  
  Verify Billed Quantity: Check the billing document associated with the complaint to confirm the billed quantity. Ensure that the quantity entered in the complaint matches or is less than the billed quantity.
  Adjust Complaint Quantity: If the complaint quantity was entered incorrectly, adjust it to be equal to or less than the billed quantity.
  Review Billing Documents: If there are discrepancies, review the billing documents to ensure they are accurate and complete. Correct any errors found in the billing process.
  Consult with Relevant Teams: If the issue persists, consult with the finance or sales teams to ensure that all relevant data is accurate and up to date.
  Check System Configuration: If necessary, review the system configuration related to complaints and billing to ensure that it is set up correctly.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like VA01 (Create Sales Order), VA02 (Change Sales Order), or CRMD_ORDER (Manage Complaints) to access and modify the relevant documents.
  Documentation: Refer to SAP documentation or help files for detailed information on handling complaints and billing processes.
  User Roles: Ensure that users have the appropriate roles and permissions to create or modify complaints and billing documents.
  Training: Consider providing training for users on how to properly enter complaint quantities and manage billing information to prevent future occurrences of this error.
  
  By following these steps, you should be able to resolve the CMP_NEW007 error and ensure that complaint quantities are accurately reflected in the system.