How To Fix CMMOI_TSW_RISK038 - Unhandled exception in getting the INCO terms for Sales Contract

SAP Error Message - Details

• Message type: E = Error

• Message class: CMMOI_TSW_RISK - Risk Objects

• Message number: 038

• Message text: Unhandled exception in getting the INCO terms for Sales Contract

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CMMOI_TSW_RISK038 - Unhandled exception in getting the INCO terms for Sales Contract ?

  The SAP error message CMMOI_TSW_RISK038 indicates that there is an unhandled exception occurring when the system is trying to retrieve the Incoterms for a sales contract. This error can arise due to various reasons, including configuration issues, data inconsistencies, or system bugs.
  Possible Causes:
  
  Missing or Incorrect Configuration: The Incoterms may not be properly configured in the system, or the relevant customizing settings may be missing.
  Data Inconsistencies: There may be inconsistencies in the sales contract data, such as missing fields or incorrect entries.
  Authorization Issues: The user may not have the necessary authorizations to access the required data.
  System Bugs: There could be a bug in the SAP system that is causing the exception to be thrown.
  Transport Issues: If the system has recently undergone a transport of changes, it may not have been properly executed, leading to inconsistencies.
  
  Solutions:
  
  
  Check Configuration:
  
  Verify that the Incoterms are correctly defined in the system. You can do this by navigating to the relevant customizing transaction (e.g., SPRO) and checking the settings under Sales and Distribution (SD) -> Basic Functions -> Shipping -> Deliveries -> Define Incoterms.
  
  
  
  Review Sales Contract Data:
  
  Check the sales contract for any missing or incorrect data. Ensure that all required fields are filled out correctly, especially those related to shipping and delivery.
  
  
  
  Authorization Check:
  
  Ensure that the user has the necessary authorizations to access the sales contract and related data. You may need to consult with your SAP security team to verify this.
  
  
  
  Debugging:
  
  If you have access to the development environment, you can debug the program to identify the exact point of failure. This may require the assistance of a developer or SAP Basis team.
  
  
  
  Check for Notes and Patches:
  
  Look for any SAP Notes or patches that may address this specific error. You can search the SAP Support Portal for relevant notes that may provide a fix or workaround.
  
  
  
  Contact SAP Support:
  
  If the issue persists and you cannot find a resolution, consider reaching out to SAP Support for assistance. Provide them with detailed information about the error, including the transaction codes and any relevant logs.
  
  
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like SE80 (Object Navigator) or SE37 (Function Module) to investigate the underlying function modules or programs that are involved in retrieving the Incoterms.
  SAP Community: Engaging with the SAP Community forums can also provide insights from other users who may have encountered similar issues.
  Documentation: Review the SAP documentation related to Sales and Distribution, particularly sections dealing with Incoterms and sales contracts.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution.