How To Fix CMD_API038 - Customer &1: No dunning settings specified for company code &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CMD_API - Customer APIs

• Message number: 038

• Message text: Customer &1: No dunning settings specified for company code &2

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CMD_API038 - Customer &1: No dunning settings specified for company code &2 ?

  The SAP error message CMD_API038 indicates that there are no dunning settings specified for a particular customer in a specific company code. Dunning is the process of communicating with customers to ensure the collection of accounts receivable. This error typically arises when attempting to perform dunning activities for a customer who does not have the necessary dunning configuration in place.
  Cause:
  
  Missing Dunning Configuration: The customer in question does not have any dunning settings defined in the system for the specified company code.
  Incorrect Company Code: The company code specified may not be the one where the dunning settings are defined for the customer.
  Customer Master Data Issues: The customer master data may not be fully maintained, leading to missing dunning information.
  
  Solution:
  To resolve the CMD_API038 error, follow these steps:
  
  
  Check Dunning Settings:
  
  Go to the customer master data (transaction code FD02 for change or FD03 for display).
  Enter the customer number and the relevant company code.
  Navigate to the "Dunning" tab and check if dunning settings are defined. If not, you will need to set them up.
  
  
  
  Define Dunning Procedure:
  
  If dunning settings are missing, you can define them by:
  
  Going to the dunning configuration (transaction code OB77).
  Create or modify a dunning procedure that suits your business needs.
  Assign the dunning procedure to the customer in the customer master data.
  
  
  
  
  
  Check Company Code:
  
  Ensure that you are using the correct company code when trying to perform dunning activities. If the customer is associated with a different company code, you will need to switch to that code.
  
  
  
  Review Customer Master Data:
  
  Ensure that all necessary fields in the customer master data are filled out correctly, including payment terms and dunning information.
  
  
  
  Consult Documentation:
  
  If you are unsure about the dunning settings or procedures, refer to SAP documentation or consult with your SAP administrator or functional consultant.
  
  
  
  Related Information:
  
  Dunning Procedures: Dunning procedures can be customized in SAP to define how and when customers are contacted for overdue payments.
  Transaction Codes:
  
  FD02 / FD03: Change/Display Customer Master Data
  OB77: Dunning Procedure Configuration
  
  
  SAP Notes: Check for any relevant SAP Notes that might address specific issues or provide additional guidance related to dunning settings.
  
  By following these steps, you should be able to resolve the CMD_API038 error and ensure that the customer has the appropriate dunning settings in place for the specified company code.