How To Fix CMD_API037 - Customer &1: Define dunning procedure or undo all dunning data

SAP Error Message - Details

• Message type: E = Error

• Message class: CMD_API - Customer APIs

• Message number: 037

• Message text: Customer &1: Define dunning procedure or undo all dunning data

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CMD_API037 - Customer &1: Define dunning procedure or undo all dunning data ?

  The SAP error message CMD_API037 indicates that there is an issue with the dunning procedure for a specific customer. This error typically arises when the system cannot find a defined dunning procedure for the customer in question, or if there is a need to undo existing dunning data.
  Cause:
  
  Undefined Dunning Procedure: The customer does not have a dunning procedure assigned in their master data.
  Dunning Data Issues: There may be inconsistencies or issues with the existing dunning data for the customer.
  Configuration Issues: The dunning procedure may not be properly configured in the system.
  
  Solution:
  
  
  Define Dunning Procedure:
  
  Go to the customer master data (transaction code FD02 for change or FD03 for display).
  Check the dunning information section and ensure that a valid dunning procedure is assigned to the customer.
  If not, assign an appropriate dunning procedure that is configured in the system.
  
  
  
  Check Dunning Configuration:
  
  Ensure that the dunning procedure is correctly configured in the system. This can be done via transaction code OBD2 (for dunning procedures).
  Verify that the dunning procedure is active and has the necessary settings.
  
  
  
  Undo Dunning Data:
  
  If there is a need to undo existing dunning data, you can use transaction code F150 (Dunning) to process the dunning run and clear any inconsistencies.
  Alternatively, you may need to delete or adjust the dunning data for the customer if it is incorrect.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or help files related to dunning procedures for further guidance on configuration and troubleshooting.
  
  
  
  Related Information:
  
  Dunning Procedure: A dunning procedure is a set of rules that defines how overdue payments are managed and communicated to customers.
  Transaction Codes:
  
  FD02 / FD03: Change/Display Customer Master Data
  OBD2: Dunning Procedure Configuration
  F150: Dunning Run
  
  
  SAP Notes: Check for any relevant SAP Notes that may address specific issues related to dunning procedures or this error message.
  
  If the problem persists after following these steps, it may be beneficial to consult with your SAP support team or refer to SAP community forums for additional assistance.