How To Fix CMD_API027 - Customer &1: Recorded data on payment history is deleted

SAP Error Message - Details

• Message type: E = Error

• Message class: CMD_API - Customer APIs

• Message number: 027

• Message text: Customer &1: Recorded data on payment history is deleted

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CMD_API027 - Customer &1: Recorded data on payment history is deleted ?

  The SAP error message CMD_API027 indicates that the recorded data on payment history for a specific customer has been deleted. This can occur for various reasons, such as data maintenance activities, system migrations, or manual deletions.
  Cause:
  
  Data Deletion: The payment history data for the customer may have been deleted due to data archiving or purging processes.
  System Migration: If the system has undergone a migration or upgrade, certain historical data may not have been transferred correctly.
  Manual Error: An administrator or user may have inadvertently deleted the payment history data.
  Configuration Issues: Incorrect configuration settings in the system may lead to unintended data deletions.
  
  Solution:
  
  Check Data Archiving Settings: Review the archiving settings in your SAP system to ensure that they are configured correctly and that important data is not being deleted unintentionally.
  Restore from Backup: If the data was deleted recently, check if there is a backup available from which the payment history can be restored.
  Review Change Logs: Investigate the change logs to identify when and how the data was deleted. This can help in understanding the cause and preventing future occurrences.
  Consult with IT Support: If you are unable to resolve the issue, consult with your IT support team or SAP Basis team for further assistance. They may have tools or processes in place to recover deleted data.
  Re-enter Data: If the payment history is critical and cannot be restored, you may need to manually re-enter the payment history data for the affected customer.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions for common problems.
  Transaction Codes: Familiarize yourself with relevant transaction codes that may help in managing customer data, such as FD32 (Change Customer Credit Management) or FBL5N (Customer Line Item Display).
  Documentation: Review SAP documentation related to customer master data and payment history management for best practices and guidelines.
  
  If the issue persists or if you need more specific guidance, consider reaching out to SAP support for tailored assistance.