How To Fix CMD_API017 - Customer &1: Enter an account holder

SAP Error Message - Details

• Message type: E = Error

• Message class: CMD_API - Customer APIs

• Message number: 017

• Message text: Customer &1: Enter an account holder

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CMD_API017 - Customer &1: Enter an account holder ?

  The SAP error message CMD_API017 typically indicates that when trying to create or update a customer record, the system requires an account holder to be specified, but it has not been provided. This error is often encountered in the context of customer master data management.
  Cause:
  The error occurs because the system expects an account holder to be defined for the customer record. The account holder is usually a person or entity responsible for the account, and it is a mandatory field in certain configurations or business processes.
  Solution:
  To resolve the CMD_API017 error, you should take the following steps:
  
  
  Check Customer Data Entry: Ensure that when you are creating or updating the customer record, you have filled in all mandatory fields, including the account holder.
  
  
  Enter Account Holder:
  
  Navigate to the customer master data screen.
  Look for the field labeled "Account Holder" or similar.
  Enter the appropriate account holder information.
  
  
  
  Review Configuration: If you are consistently encountering this error, it may be worth reviewing the configuration settings in your SAP system to ensure that the account holder field is set up correctly and is marked as mandatory only when necessary.
  
  
  Consult Documentation: Refer to the SAP documentation or help files related to customer master data to understand the specific requirements for your version of SAP.
  
  
  Contact Support: If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting with an SAP expert who can provide guidance based on your specific system configuration.
  
  
  Related Information:
  
  Transaction Codes: You may be using transaction codes like XD01 (Create Customer), XD02 (Change Customer), or XD03 (Display Customer) when encountering this error.
  Field Definitions: Familiarize yourself with the definitions and requirements of fields in the customer master data to avoid similar issues in the future.
  User Roles and Authorizations: Ensure that the user role you are using has the necessary authorizations to create or modify customer records.
  
  By following these steps, you should be able to resolve the CMD_API017 error and successfully manage customer records in your SAP system.