How To Fix CMD_API005 - Customer &1: Account group change is not allowed

SAP Error Message - Details

• Message type: E = Error

• Message class: CMD_API - Customer APIs

• Message number: 005

• Message text: Customer &1: Account group change is not allowed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CMD_API005 - Customer &1: Account group change is not allowed ?

  The SAP error message CMD_API005 indicates that there is an issue with changing the account group for a customer master record. This error typically arises when an attempt is made to change the account group of a customer that is not permitted due to various reasons, such as system settings or data integrity constraints.
  Cause:
  
  Account Group Restrictions: The account group of a customer is often tied to specific settings and configurations in the system. Changing it may violate business rules or system constraints.
  Data Integrity: The system may prevent changes to ensure data integrity, especially if the customer has transactions or relationships that depend on the current account group.
  Configuration Settings: The configuration in the SAP system may not allow changes to the account group for certain customer types or under specific conditions.
  
  Solution:
  
  Review Configuration: Check the configuration settings for customer account groups in the SAP system. Ensure that the account group you are trying to change to is valid and allowed for the customer type.
  Data Consistency Check: Ensure that there are no existing transactions or dependencies that would prevent the change. If the customer has open transactions, you may need to resolve those first.
  Use Transaction Codes: If you are using a specific transaction code to change the account group, ensure that you are following the correct procedure. You may need to use transaction codes like XD02 (Change Customer) or FD02 (Change Customer - Company Code) appropriately.
  Consult Documentation: Refer to SAP documentation or help files for specific guidelines on changing account groups and any restrictions that may apply.
  Contact Support: If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting with an SAP expert who can provide insights based on your specific system configuration.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as XD01 (Create Customer), XD02 (Change Customer), and XD03 (Display Customer).
  Account Group Configuration: Review the configuration of account groups in the SAP system via transaction code OBD2 (Define Account Groups).
  User Authorizations: Ensure that you have the necessary authorizations to make changes to customer master data.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.